Senior Manager, Digital Product Management at American Express Company South Africa

Burgess Hill, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

08 Jan, 26

Salary

0.0

Posted On

10 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Digital Product Management, Financial Services, Agile Methodology, Data Analysis, Product Roadmap Development, Collaboration, Coaching, Market Understanding, Customer Insights, Engineering Collaboration, Problem Solving, Leadership, Communication, Stakeholder Management, Strategic Planning, Product Discovery

Industry

Financial Services

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The International Card Services Technology (ICST) EMEA team has a mission to power and protect the International Card Services business. Our team provides four functions to achieve this mission: Market Technology Services, Digital Product Management, Engineering, and Cross-Platform Delivery. This role sits within the Digital Product Management function, helping to deepen collaboration between the ICS Business and Enterprise Technology Services (ETS) by integrating journey planning and execution to bring together International Card Services (ICS) and Enterprise Technology Services roadmaps for efficient execution. The role will also work closely with the ICST Engineering team to deliver engineering opportunities that drive high value for EMEA local markets. How will you make an impact in this role? To succeed as a Digital Product Manager in this team, you will need to lead with confidence and be comfortable with ambiguity and have a thirst for driving transformation change to deliver meaningful value for ICS, ETS & our Customers. You will help execute the team strategy both defining and executing on long-term value. You will play a key role in shaping ICS product roadmaps in Lending and other key investment areas; from crafting the roadmap through to the launch of features and ongoing iterations with the ICST EMEA Engineering team, with a focus on influencing inner sourcing across ETS. We’re hiring creative problem-solvers to help us raise the bar in payments and financial services. We believe in inclusion & diversity and the power of relationship and collaboration to deliver the best experiences for our global customers. Responsibilities: Collaborate with marketing, design, engineering, and other product colleagues to create an outcome-oriented product roadmap Build strong relationships with various market teams and P&L (Profit & Loss) owners to understand their needs and challenges Develop a robust understanding of the ICS Line of Business with a key focus on Lending, as well as keeping up to date on the competitive landscape Embrace data and insights to build compelling stories and persuade/influence other teams and your leadership to gain buy in to the strategy & roadmap Move products from new ideas to proof of concept and on to full featured scalable technology enabled solutions Manage a roadmap/backlog that brings others with you – evangelising the targeted outcomes and ideas to deliver upon those outcomes Coaching and developing the skills of digital product managers and owners Minimum Qualifications Direct experience in Financial Digital Product Management through the whole lifecycle of a product – ideation to monitoring customer product usage Proficient business acumen Demonstrated understanding of the techniques and methods of modern product discovery and product delivery Preferred Qualifications Deep understanding of Agile methodology Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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Responsibilities

The Senior Manager will collaborate with various teams to create an outcome-oriented product roadmap and build strong relationships with market teams to understand their needs. They will also manage the product lifecycle from ideation to execution, ensuring alignment with business goals.