Senior Manager - Digital Product Management - Digital Workplace at American Express Malaysia Sdn Bhd

Atlanta, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jul, 26

Salary

215250.0

Posted On

03 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Microsoft Teams, Product management, Digital workplace, Governance, Microsoft 365, Change management, Product strategy, Technical architecture, Compliance, Data governance, Agile, Telemetry, Microsoft Copilot, Stakeholder management, Platform adoption

Industry

Financial Services

Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The world’s best colleague digital experience. That’s what we deliver. Everywhere. Every single day. American Express’s global employees and contractors (we call them colleagues) are served by an award-winning Digital Workplace team that enables communication, connection, and productivity – and we’re just getting started. The Digital Workplace Product Group, within the Technology organization at American Express, brings together foundational strategic technology capabilities in digital workplace. It connects business priorities with product roadmaps and drives product management standards across the Digital Workplace organization. At American Express, Digital Workplace aims to create the World’s Best Colleague Experience, which starts with great product management. Create the World's Best Digital Colleague Experience The Digital Workplace Product Group within the Technology organization at American Express is responsible for delivering secure, scalable, and modern collaboration capabilities to colleagues across the enterprise. We are seeking a skilled Senior Product Manager – Microsoft Teams to own the technical strategy, governance, and enterprise adoption of Microsoft Teams as a core collaboration and communications platform. This role requires hands-on experience managing Microsoft Teams at scale, strong fluency across the Microsoft 365 ecosystem, and demonstrated success driving behavioral change and platform adoption in complex, regulated environments. This role sits at the intersection of engineering, operations, and business transformation. Key Responsibilities Lead the Product Strategy for Microsoft Teams Execute the enterprise roadmap for Microsoft Teams that considers chat, channels, meetings, shared channels, apps, bots, and integrations. Evaluate Microsoft roadmap updates and determine enterprise readiness, impact, and deployment strategy. Platform Architecture & Governance Design and evolve governance models covering: Team creation and provisioning Naming conventions and lifecycle management External access and guest collaboration Shared channels and cross-tenant access Information barriers and compliance controls Partner with Security, Risk, Legal, and Compliance to align Teams configuration with regulatory requirements. Product Delivery & Engineering Partnership Translate business and compliance requirements into technical product requirements and prioritized backlogs. Partner closely with engineering teams on: Policy configuration and automation API integrations and app governance Performance monitoring and telemetry instrumentation AI & Intelligent Collaboration Enablement Partner with the DW Copilot team for the technical enablement of Microsoft Copilot in Teams and AI-powered meeting capabilities. Assess risk, data governance implications, and readiness for AI feature rollouts. Partner with data governance teams to ensure responsible AI deployment. Adoption & Change Management Leadership Develop and execute enterprise-wide adoption strategies grounded in behavioral change principles. Use telemetry and usage analytics to identify adoption gaps, shadow IT risks, and collaboration inefficiencies. Partner with communications, training, and business stakeholders to: Develop enablement materials Design role-based adoption campaigns Promote best practices and platform standards Measure adoption success through clearly defined KPIs (active usage, feature utilization, meeting quality, satisfaction scores). Required Skills & Experience 5+ years of experience managing Microsoft Teams in a large enterprise (10,000+ users preferred). Strong understanding of: Teams’ architecture and service dependencies Messaging and meeting policies App permission policies and app governance Cross-tenant collaboration and external access controls Hands-on experience with: Teams Admin Center and Microsoft 365 Admin Center Experience implementing Teams governance frameworks at enterprise scale. Microsoft 365 & Compliance Knowledge Strong understanding of: SharePoint Online and OneDrive architecture Exchange Online integration Microsoft Purview (retention, DLP, eDiscovery, information barriers) Sensitivity labels and data lifecycle management Experience operating in regulated environments (financial services strongly preferred). Technical Product Management Proven experience defining and delivering platform roadmaps. Ability to write detailed product requirements that reflect architectural and compliance considerations. Experience managing platform-level KPIs (availability, reliability, performance, adoption). Strong analytical skills and experience working with product telemetry and reporting dashboards. Experience working in Agile environments with engineering teams. Adoption & Change Management Demonstrated experience leading enterprise-scale change initiatives. Experience developing adoption strategies for collaboration or SaaS platforms. Strong understanding of change management methodologies (e.g., ADKAR or similar frameworks). Ability to influence behavior change across diverse business units. Education & Certifications Bachelor’s Degree required. Master’s Degree a plus. Salary Range: $123,000.00 to $215,250.00 annually + bonus + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: Competitive base salaries Bonus incentives 6%25 Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

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Responsibilities

The Senior Manager will lead the product strategy, governance, and enterprise adoption of Microsoft Teams as a core collaboration platform. They will partner with engineering, security, and compliance teams to ensure secure, scalable, and modern digital workplace experiences.