Additional InformationDesign Hotels Headquarters Berlin
Job Number25099561
Job CategorySales & Marketing
LocationDesign Hotels Berlin office, One Marriott Drive, Berlin, Germany, Germany, 10245
ScheduleFull Time
Located Remotely?N
Position Type Management

• Supervise and mentor Distribution Technology Coordinators and interns.
• Oversee distribution-related projects.
• Continuously optimize the Standard Operating Procedures (SOPs) for the Distribution Technology department, including Marriott channels.
• Facilitate system integration processes such as between properties and Design Hotels CRS (SynXis) as well as onward distribution into Marriott environment (such as MARSHA, EPIC, HPP, MarRFP, IMS, etc.)
• Review and enhance the internal ticketing system.
• Optimizes support processes and internal training to cope with increasing demand and operations of distribution systems and connected technology.
• Coordinate and prioritize distribution-related inquiries from member hotels through the departmental ticket system, including allocation tickets to team members based on demand and expertise.
• Provide key account support.
• Serve as the primary contact for the team.
• Handle escalations from other departments.