Senior Manager (Emergency Management)

at  H2 Safety

YOUR OPPORTUNITY

In an ever-changing world, it requires creativity and innovation to stay ahead. As a Senior Manager (Emergency Management), you’ll play a pivotal role within our dynamic Emergency Preparedness and Response Team. Based out of our Calgary office, this is an exciting opportunity for a highly skilled and motivated individual to work in a matrix environment alongside professionals across North America, specializing in emergency management services and programs.
We’re seeking the curious—those who are stimulated by fresh thinking and a desire to shape our communities in new, positive ways. You’ll be part of a truly global team, working on complex and rewarding projects, where you’ll be at the forefront of driving change and helping to shape the future of emergency response management.
As part of this role, you’ll have the opportunity to build and nurture strong client relationships, ensuring that their evolving needs are met through effective, tailored emergency management solutions. You’ll work closely with our clients, establishing trust, understanding their challenges, and delivering solutions that create lasting value.
See what the power of commitment can do for you as you contribute to positive change, make a tangible difference for our clients, and foster strong, long-term partnerships. Working with an energetic and high-performing team, this position offers a variety of work and will see you involved in delivering impactful emergency management solutions, enhancing programs, and making a meaningful difference.

WHY H2SAFETY?

At H2Safety, we believe in the power of commitment. You’ll be part of a global team that values creativity, innovation, and positive change. We foster a collaborative work environment and provide ample opportunities for specialization and career advancement.
If you’re looking for a challenging and rewarding career where you can make a meaningful impact, we want to hear from you! If this role excites you and you’re ready to contribute to cutting-edge projects, we invite you to apply and join our dynamic team at H2Safety. As a valued member of our company, you’ll work alongside industry-leading experts, contribute to innovative solutions, and play a crucial role in enhancing the safety and efficiency of emergency response management.

ABOUT H2SAFETY

Celebrating our 20th anniversary in 2024, H2Safety Services Inc. is a leading provider of Emergency Response Management in Canada. With decades of experience, our team of industry experts delivers a full range of tailored services, including Emergency Management, Health, Safety, and Environment (HSE), Emergency Response Training, and Technology solutions. Serving clients across Canada, North America, and globally, we are committed to delivering the highest level of protection and compliance through continuous investment in our people and cutting-edge technology. For more information about our services and expertise, please visit our website at www.h2safety.ca.
We are seeking applicants for a Senior Manager (Emergency Management) role, while the official position title is Client Relationship Manager (CRM), which is an internal designation.

In this exciting and multifaceted role, you will:

• Lead the delivery of Emergency Management (EM) services such as regulatory/response planning, software solutions, response training and exercises, and hazard/risk assessments.
• Manage and develop a team of 3-7 individuals, focusing on project management and administrative support. Lead performance management discussions, provide mentoring, and ensure the continuous growth of team members through talent development initiatives.
• Conduct gap assessments and program reviews of client emergency management programs to ensure compliance and effectiveness.
• Be available for afterhours response to support our customers during emergencies, leading Response Team functions.
• Lead the preparation and delivery of technical reports, project proposals, technical correspondence, and work plans.
• Drive business development efforts, including assisting with proposal pursuits and expanding relationships with both existing and new clients.
• Manage project activities, including cost and budget tracking, scheduling, and client communication.
• Lead process improvement initiatives, researching and recommending best practices to improve operational efficiency.
• Monitor and measure the effectiveness of processes to ensure consistency of delivery and client satisfaction.
• Collaborate with leadership teams across various business units and ensure alignment with organizational goals.
• Train and mentor junior staff to build the next generation of emergency management experts.