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Senior Manager at EXL Talent Acquisition Team

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

31 Aug, 26

Salary

0.0

Posted On

02 Jun, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cash Application, Accounts Receivable, Payment Processing, Account Reconciliation, Process Improvement, Stakeholder Communication, Financial Reporting, Workday, CORA, Lean, Six Sigma, Workflow Documentation, Deduction Management, Analytical Skills, Client Engagement, Governance

Industry

Business Consulting and Services

Description

* Process and Apply Payments: Accurately apply daily cash receipts, including checks, ACH, wire transfers, and credit card payments, to customer accounts and invoices. * Investigate Unapplied Cash: Research and resolve unapplied or unidentified payments by collaborating with customers and internal teams to ensure proper allocation. * Manage Deductions: Analyze and address customer deductions by coordinating with relevant departments to validate claims and process adjustments as necessary. * Stakeholder Communication: Serve as a liaison between the ITC department and internal/external customers to address payment discrepancies, provide account information, and enhance customer satisfaction. * Documentation and Reporting: Maintain accurate records of cash applications, adjustments, and communications; generate reports to monitor unapplied cash, deductions, and other key metrics. * Process Improvement: Identify gaps and opportunities for process enhancements; develop and implement workflow improvements to increase efficiency and accuracy in cash application procedures. * Workflow Creation: Document current state process workflows to standardize and streamline processes and ensure compliance with company policies and financial regulations. * Client Engagement: Lead discussions with clients regarding payment issues, account reconciliations, and process improvements; present information clearly and professionally. * Governance Meetings: Organize and facilitate governance meetings to review cash application performance, discuss challenges, and strategize on improvements.

Responsibilities

The role involves accurately processing daily cash receipts and resolving unapplied payments or customer deductions. It also requires leading process improvements, documenting workflows, and managing communications with internal and external stakeholders.