Senior Manager at EXL Talent Acquisition Team

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

29 Jun, 26

Salary

0.0

Posted On

31 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

O2C Function, Data Analysis, Process Improvement, Client Communication, Stakeholder Management, Internal Control Compliance, Team Development, Coaching, SAP, S4HANA, Customer Service, Communication Skills, Leadership, Collaboration, Time Management, Results Orientation

Industry

Business Consulting and Services

Description

KEY RESPONSIBILITY AREAS INCLUDING PREFERRED SKILLS AND EXPERIENCE * End to end knowledge of O2C function and an ability to keep informed of trends * Develop action plans to ensure that improvement development plans are achieved. * Ensure that service levels agreements/KPI is exceeded. * Overall understanding of processes, continuous improvement work and an ability and interest in identifying and championing new ideas for possible adoption & transformation experience is added advantage. * A proven data analyst with ability to bring out metrics from any given data. * Maintain day to day operations, administration and communication to Client and leadership * Initiate meetings with various stakeholders to communicate the process deliveries and Issue resolution * Develop and maintain relationships with external system owners and vendors * Ensure Internal Control compliance and External Audit requirements are met at all times * Develop Competencies in the team, Hire right candidates for any open positions * Perform all other duties as assigned. * Ability to effectively lead a wide variety of professionals, regardless of their experience level and specific expertise in achievement of established goals and objectives * Be analytical and have the ability to visualize process performance * Strong business and customer focus * Working and managing teams in a matrix organization * Ability to build relationships, teamwork and networking in a virtual international context * Ability to manage multiple priorities, think tactically and strategically, demonstrate objectivity, be results-oriented, and show initiative and creativity * Must be a proven team player with strong collaboration skills * Closure driven, work with a sense of urgency * Proven experience in driving efficient, time sensitive and cost-effective service that meets the client's needs Competencies: * Knowledge of the process and systems (SAP/S4HANA) * High level of computer proficiency and excellent MIS skills * Ability to coach and give feedback on an ongoing basis * Clear written and verbal communication * High level of Customer Service and Quality Orientation * Strong Communication and Motivational Skills * Ability to lead in a continually challenging environment * Effectively plan, prioritize and execute everyday floor operations Eligibility Criteria: * Good communication skills both written and verbal * Good understanding of O2C process along with downstream and upstream areas * Should have 12+ Years of Experience

Responsibilities

The Senior Manager will oversee the end-to-end O2C function, ensuring service level agreements and KPIs are exceeded while maintaining day-to-day operations. They will also develop action plans for improvement and foster relationships with stakeholders and external vendors.