Senior Manager, Expert Services at ServiceNow

Riyadh, Riyadh Region, Saudi Arabia -

Full Time

Start Date

Immediate

Expiry Date

02 Jun, 26

Salary

0.0

Posted On

04 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Management, Executive Relationship Building, Business Objectives Understanding, Enterprise Architecture, Digital Transformation, Customer Roadmap Development, Solution Design, Implementation Governance, Thought Leadership, Sales Scoping, Performance Management, KPI Achievement, AI Integration, Professional Services Leadership, SaaS, Consulting

Industry

Software Development

Description

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description What you get to do in this role: Manage a team of Expert Services Managers, responsible for 4-8 Technical & Business Process Consultants each Develop strong executive relationships with Enterprise Architect, C-Level Executives and business leaders Understand business objectives and outcomes to support the Success Architect in developing a customer roadmap Enterprise Architecture Responsible for analyzing and translating business information and technical requirements into an architectural blueprint that outlines solutions to achieve complex business objectives Engages with customer enterprise architects to position ServiceNow as the digital transformation platform integrated with the core systems Assist Customer Outcomes sales with Staffing and Scoping Projects Advocate/champion ServiceNow’s advisory and expert services best practices and industry use cases with clients Work with clients and ServiceNow teams to establish delivery operating model governance to ensure successful go-lives, end-user adoption and on-going support Contribute thought leadership (methodology and white papers) on how Advisory, Expert Services, and Co-Delivery can optimize to achieve customer outcomes Guide a customer down a prescriptive solution design and manage through the technical implementation decision points Define solutions across the platform that align to out of the box capabilities Support the sales effort scoping and estimation that refine the customer vision and capabilities into activities and estimates Deliver high customer sat metrics for assigned accounts Responsible for all aspects of employee performance management for your team, including career development, performance reviews, Individual Development Plans, guidance and mentoring Responsible for the successful achievement of the Platform Architect KPIs, Quality Assurance of the customer engagements for your direct reports Qualifications To be successful in this role you have: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. Experience in professional services leadership role at a technology vendor (Digital/SaaS/Enterprise Software) or equivalent top-tier consulting company focussed on digital transformation enablement Proven track record of success at F50-500 accounts Understanding of issues and imperatives driving digital transformation across industry Depth in digital transformation design, implementation, and management Deep expertise in one industry, “minors” in one or two additional industries Middle and back office functional experience Transformation experience Ability to nurture executive relationships with CIO, CFO, CHRO and business line leaders Experience identifying business objectives and solving business challenges Experience serving as part of a key client account leadership team Successful experience integrating with other account functions in developing and implementing account strategies and Customer Outcomes plans Experience owning outcomes/accountability to a CxO position Co-Delivery experience with Big 4, large SIs Knowledge of ServiceNow - ideally knowledgeable and experienced in multiple ServiceNow product suites Successful track record of managing high performing teams Player Coach / Mentality Demonstrated success managing teams to KPIs across a portfolio of customer engagements Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate! Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Employee Type: Regular Region: EMEA - Europe, Middle East and Africa Work Persona: Flexible

Responsibilities

This role involves managing a team of Expert Services Managers and developing strong executive relationships to understand business objectives and support customer roadmaps. Responsibilities also include guiding prescriptive solution design, ensuring successful delivery operating models, and contributing thought leadership on service optimization.