Senior Manager, Feedback Insights at BMO Financial Group
Toronto, ON M8X 1C4, Canada -
Full Time


Start Date

Immediate

Expiry Date

18 Oct, 25

Salary

86000.0

Posted On

19 Jul, 25

Experience

7 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Questionnaire Design, Readiness Assessments, Dashboards, Css, Management Skills, Communication Skills, Assessment, Training, Business Requirements, Unstructured Data, Stakeholder Management, Databases, Sustainment, Business Decision Making, Javascript, Adherence

Industry

Information Technology/IT

Description

ABOUT US

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://jobs.bmo.com/ca/en
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes

Responsibilities
  • May network with industry contacts to gain competitive insights and best practices.
  • Conducts independent analysis and assessment to resolve strategic issues.
  • Acts as the prime subject matter expert for internal/external stakeholders.
  • Defines business requirements for analytics and reporting to ensure data insights inform business decision making.
  • Develops and applies the framework for databases; oversees database management in adherence with data governance standards.
  • Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
  • Monitors and tracks performance, and addresses any issues.
  • Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
  • Leads the development of the communication strategy focusing on positively influencing or changing behaviour.
  • Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.
  • Leads/participates in the design, implementation and management of core business/group processes.
  • Oversees the design, development, and implementation of tools and training required to deliver business results.
  • Breaks down strategic problems and analyzes data and information to provide insights and recommendations.
  • Monitors and tracks performance and addresses any issues.
  • Gathers and formats data into regular and ad-hoc reports, and dashboards.
  • Reviews the program for effectiveness, considers industry trends, and recommends enhancements; implements changes.
  • Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
  • Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
  • Implements changes in response to shifting trends.
  • Broader work or accountabilities may be assigned as needed
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