- Responsible of the proper execution and implementation of sales force planning processes such as segmentation & targeting, KPI target setting, sales objectives setting, and incentive compensation plan design.
- Support ongoing and ad hoc analysis of KAM/MSL activities, brand performance, share insights and provide recommendations to key stakeholder at country level.
- Assist in the design and implementation of optimum segmentation, targeting and territory alignment. Update the impacted systems accordingly.
- Contribute to emphasize analytics when working within commercial and medical team.
- Optimize CRM systems to enhance call reporting and customer insight capture capabilities
- Collaborate with IT and business stakeholders to implement system enhancements that drive field force productivity and elevate our customer engagement.
- Build or support development of training documents to ensure optimal use of tools and platforms. Is responsible of the training and best practices of the field force for the use of CRM system.
- Work closely with supported affiliate on the implementation of best in-class Key Account Planning framework.
- Lead the annual forecasting process in the supported markets in collaboration with the BI and Finance teams.
- Build strong working relationships with key stakeholders (KAMs, MSLs, Business Unit Directors, Sales Directors, Medical Directors, GMs)
- Monitor performance against agreed KPIs, and work with supported affiliates to identify opportunities for improvement
- Project lead for selected EUR/INT regional FFE projects, e.g. Value Add CRM
- Execute on selected CRM administration tasks, e.g. Master Account Mapping
- Execute on selected validation tasks as related to dashboard, CRM, etc.
- Work with the Head of FFE EUR/INT to ensure a joined-up approach to regional FFE initiatives (such as CRM and reporting) and to ensure compliance with procedures (such as incentives framework). Identify cross-market best practices and implementation opportunities.
- Adhere to all company policies and procedures including but not limited to Code of Conduct, IT, confidentiality and data privacy.
Required Knowledge, Skills, and Abilities
- Hands-on experience working on CRM packages (SalesForce, Veeva, Mobile Intelligence)
- Proven knowledge of field force targeting, segmentation, business planning and CRM
- Good understanding of pharmaceutical sales and marketing processes.
- Good Knowledge of Pharmaceutical Syndicated Data, such as IQVIA.
- Ability to work cross-functionally in multicultural setting
- Good skills in data management
- Highly developed analytical skills; ability to forecast and to synthesize and interpret data/insights into recommendations
- Strong communication and presentation skills
- Need to be proactive and accountable in addressing key issues
- Excellent technical capabilities in the use of MS Office. Advanced Excel skills.
- Ability to manage/prioritize multiple projects and adapt to a changing, fast-paced environment.
Required/Preferred Education and Licenses
- University degree (BA/BSc or marketing equivalent) from an accredited university
- Extensive experience in FFE and/or commercial excellence function in pharma company
- Fluent in English and German language preferable
Description of Physical Demands
- Responsibilities may require working outside of “normal” hours, in order to meet business demands.
Jazz Pharmaceuticals is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any characteristic protected by law.
The successful candidate will also be eligible to participate in various benefits offerings, including, but not limited to, medical, dental and vision insurance, retirement savings plan, and flexible paid vacation. For more information on our Benefits offerings : https://careers.jazzpharma.com/benefits.html.
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