Senior Manager, Field Operations – Commercial Systems Operations (Veeva CRM at Sobi

Waltham, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

25 May, 26

Salary

180000.0

Posted On

25 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Veeva CRM Administration, Veeva Network, System SME, Business Analyst, MDM, Data Integrity, Territory Management, Roster Management, Release Management, UAT Coordination, Launch Readiness, Training Material Creation, Tier 2/3 Support, Digital Asset Management, CLM, Approved Email

Industry

Pharmaceutical Manufacturing

Description

Company Description Statistics show that women and underrepresented groups tend to apply to jobs only if they meet 100% of the qualifications. Sobi encourages you to change that statistic and apply. Rarely do candidates meet 100% of the qualifications. We look forward to your application! At Sobi, each person brings their unique talents to work as a team and make a difference. We are dedicated to developing and delivering innovative therapies to improve the lives of people who live with a rare disease. Our edge comes from our team of people and our commitment to patients. Our mission and culture at Sobi North America get us excited to come to work every day, but here are a few more reasons to join our team: Competitive compensation for your work Generous time off policy Opportunity to broaden your horizons by attending popular conferences Emphasis on work/life balance Collaborative and team-oriented environment Making a positive impact to help ultra-rare disease patients who are in need of life saving treatments Job Description The Senior Manager, Field Operations is responsible for the functional architecture, optimization, and daily operations of the Veeva Commercial stack (CRM & Network). Serving as the primary System SME and Business Analyst, this hands-on role translates commercial strategies into technical solutions, ensuring the field force has the data and tools required to execute effectively. This is a (flexible) hybrid position - candidates need to be located within commuting distance from Waltham, MA. Key Responsibilities: Veeva Ecosystem Ownership (CRM & Network) System Administration: Serve as the primary owner for Veeva CRM and Veeva Network. Manage configuration, data stewardship, and the integration between these platforms. MDM & Data Integrity: Oversee the Data Change Request (DCR) process within Veeva Network to ensure field teams have accurate customer data. Serve as the primary liaison to the Enterprise Data team (Informatica MDM owners) to resolve data discrepancies and ensure seamless integration. Territory & Roster Management: Manage the operational execution of territory alignments. Responsible for bulk data loading of territory assignments (ATL), roster changes, and target lists directly into Veeva CRM. Operational Health: Maintain system integrity through regular audits of user access, security profiles, and data segmentation. Business Analysis & Solution Delivery Requirements Gathering: Partner with Sales Leadership, Marketing, and Medical to document business requirements for new field strategies. Solution Design: Translate business needs into technical user stories and functional specifications. Identify opportunities to reduce "clicks" and improve field efficiency. Release Management: Prioritize and implement system enhancements. Lead the end-to-end release cycle, including sandbox configuration, UAT coordination, and production deployment. Launch Readiness: Lead the technical workstream for new product launches, ensuring call plans, targeting, and content are configured and validated prior to Day Field Enablement & User Support Adoption & Training: Create and maintain training materials, job aids, and release notes to drive system adoption. Tier 2/3 Support: Serve as the escalation point for complex technical issues that cannot be resolved by the help desk, troubleshooting data visibility or sync errors. Digital Asset Management: Ensure the availability and proper functional deployment of digital assets (CLM, Approved Email) within the CRM. Qualifications Bachelor’s degree in business, Analytics, Marketing, Data Science or other related fields required. 5+ years of experience in the pharmaceutical or life sciences industry Proven experience as a Veeva CRM Administrator or similar role. Strong understanding of CRM configuration, workflows, integrations, and digital asset management. Ability to manage multiple tasks and prioritize effectively. Experience supporting new product launches through CRM readiness. Strong analytical, troubleshooting, and communication skills. Additional Information Compensation and Total Rewards at Sobi At Sobi, we are dedicated to providing our employees with a comprehensive and industry-competitive total rewards package. Our compensation philosophy is designed to recognize and reward talent, ensuring that your contributions are valued and reflected in your overall rewards. Your total compensation at Sobi goes beyond just your base salary and annual bonus. It also includes a robust suite of benefits, such as: A competitive 401(k) match to support your financial future. Tuition and wellness reimbursements to invest in your personal and professional growth. A comprehensive medical, dental, and vision package to prioritize your health and well-being. Additional recognition awards to celebrate your achievements. The base salary range for this role is $133,000-$180,000. Each individual offer will be determined based on several factors, including your experience, qualifications, and location. Additionally, this role is eligible for both short-term and long-term bonuses, as outlined in the plan details. All Sobi employees need to demonstrate behaviors in line with Sobi's core values: Care, Ambition, Urgency, Ownership and Partnership. Are you ready to be on the Sobi team? Come join a culture that empowers every person to be the person that makes a difference for rare disease. Why Join Us? We are a global company with over 1,900 employees in more than 30 countries and are committed to the societies where we operate. With a deeply skilled management team directing our day-to-day wins, and a Board with a stellar track record, we’re ready to take on the world’s diseases, ailments and adversity. Our people believe they have the power to make a positive impact in others’ lives because that’s exactly what we do here. If you’re seeking a career that taps into your talents in a way that makes the world a better, healthier place, we just may have a job for you. We know our employees are our most valuable asset, and our culture conveys that. We offer a competitive benefits package, to support the health and happiness of our staff. Sobi Culture At Sobi, we refuse to accept the status quo. This is because we have witnessed first-hand the challenges facing those affected by rare diseases, and have used this knowledge to shape our business to find new ways of helping them. As a specialized biopharmaceutical company, we are dedicated to rare diseases. And we see this focus as a strength. By effectively turning our research into ground-breaking treatments, we help make medicine more accessible and open up more possibilities for patients and more opportunities for those caring for them. This has been our approach since day one, but we know we can’t change the world of rare diseases on our own. Accomplishing this requires strong partnerships with patients, partners and stakeholders across the entire value chain. Together, we define how our business can create solutions that serve the needs of those affected by rare diseases while facilitating sustainable growth. An Equal Opportunity Employer Sobi is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at Sobi are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity, protected veterans and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status or protected groups by the laws or regulations in the locations where we operate. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access this website to apply for a vacancy as a result of your disability. You can request reasonable accommodations by sending an email to [email protected] Know Your Rights Sobi Location: United States

Responsibilities

The Senior Manager, Field Operations owns the functional architecture, optimization, and daily operations of the Veeva Commercial stack (CRM & Network), acting as the primary System SME and Business Analyst to translate commercial strategies into technical solutions. Key duties include managing Veeva ecosystem ownership, overseeing MDM and data integrity via the DCR process, managing territory alignments, and leading system enhancement releases.