Senior Manager, Field Services at Onto Innovation

, Jeollanam-Do, South Korea -

Full Time

Start Date

Immediate

Expiry Date

21 Sep, 26

Salary

0.0

Posted On

23 Jun, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Field Support Service, People Management, Ramp Installation, Optics, Image Processing, Motion Control, Customer Management, Microsoft Office, Technical Training, Installation Metrics

Industry

Semiconductor Manufacturing

Description

Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers’ critical path of progress by making them smarter, faster and more efficient. Job Summary & Responsibilities Drive ramp installation activities in multiple region through local managers and ramp engineers. Organize and schedule ramp installation activities. Supervises ramp engineers’ tool installations under normal and abnormal conditions, including escalations and customer management. Ensures that ramp engineers are current and trained on the latest upgrades and/or new releases. Driving training plans and training programs. Develop and maintain installation metric methods for specific tools sets. Evaluates, selects, and develops personnel to ensure the efficient operation of the function. Proactive management of tools to identify and improve performance and processes. Expertise/experience in optics, image processing, and motion control to support worldwide ramp service engineers, local management teams, and knowledge management systems. Qualifications Proficient in Microsoft Office products. Outstanding verbal and written communication skills necessary. Ability to travel both domestically and internationally and have a current Visa or entry permission. Up to 20% travel required. Minimum 10 years of experience in Field Support Service. Minimum 5 years of people managing experience. BS in an electronics discipline or equivalent military experience in a technical field. Master’s degree preferred. Master's Level Degree or work experience of 10 years , Bachelor's Level Degree or work experience of 15 years. Onto Innovation Inc. offers competitive salaries and a generous benefits package, including health/dental/vision/life/disability, PTO, 401K plan with employer match, and an Employee Stock Purchase Program (ESPP) along with health & wellness initiatives. We provide a collaborative working environment along with resources, and state-of-the-art tools & equipment to promote success; and a welcoming, inclusive corporate culture where individuals are recognized for their contributions. Onto Innovation Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. For positions requiring access to technical data, Onto Innovation Inc., Inc. may have to obtain export licensing approval from the U.S. Department of Commerce - Bureau of Industry and Security and/or the U.S. Department of State - Directorate of Defense Trade Controls. As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process. Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain help our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers’ critical path of progress by making them smarter, faster and more efficient. Headquartered in Wilmington, Massachusetts, Onto Innovation supports customers with a worldwide sales and service organization. Additional information can be found at http://www.ontoinnovation.com.

Responsibilities

Drive and organize ramp installation activities across multiple regions while supervising ramp engineers and managing customer escalations. Develop training programs and installation metrics to improve tool performance and operational efficiency.