Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, ‘Life’s Good’, embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, “Jeong-do Management,” embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of ‘Customer-Value Creation’ and ‘People-Oriented Management’, these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.

QUALIFICATIONS

• HVAC Vocational Diploma, Bachelor, or Associates Degree preferred.
• Minimum 10 years’ experience in the HVAC field and in a technical management role.
• Minimum of 3-5 years’ experience supporting LG VRF & RLC systems in a technical support role.
• Training management expertise is a requirement.
• Capable of managing service regions and working cross functionally.
• Proven experience setting goals and executing service support strategies within direct report team.
• Demonstrated proficiency in LG product line technical knowledge.
• Skilled and experienced in service-oriented platform creation and launches.
• Proficiency in documentation creation and dispersion.
• Able to travel up to 75%.
• Excellent communication skills and interpersonal skills to interact effectively with diverse client group.
• Ability to identify important department metrics and tracking methodology.
• Expertise in reading, analyzing and interpreting technical business periodicals, professional journals and technical procedures with the ability to edit and modify.
• Ability to create reports and professional business correspondence.
• Well-developed planning, organization, analytical, and decision-making skills.
• Proficient computer skills using all Microsoft Suite Programs.

• Develop regional service support strategies, actions, and metrics throughout the LG Preferred Service Champion Programs.
• Manage all aftermarket support activities, projects, and field personnel within all assigned regions.
• Manage all reporting responsibilities, including creating monthly reports and presenting data. Will include problem analysis and corrective action tracking.
• Full management and responsibility for the LG operated service support programs of Service Champion Program (SCP), Service Champion – Advisory Council (SCA), and Service Champion Authorized Trainer (SCP – AT).
• Manage the informational literature of the SCP and SCP – AT programs.
• Provide management of the Service Champion Forum, content within, and support.
• Manage, organize, and execute yearly technical conference including content creation.
• Coordinate with Technical Support, Escalation Lead, Engineering and Field Controls team members to provide direction and resolve escalated technical field issues.
• Manage technical training team, training development activity & personnel, and LG Training Academies. This includes budgeting, execution, and planning.
• Responsible for service operational efficiency and new technology development.
• Review and analyze application of Variable Refrigerant Flow (VRF) Commercial & Residential & Light Commercial (RLC) Systems which includes load verification duties as needed.
• Schedule and conduct onsite training, as needed, on new service platforms being launched.
• Support aftermarket rework projects as needed including tracking.
• Manage Quality Technical Meetings (QTM) and materials.
• Network with regional sales staff fostering technical relationships within all service coverage regions.
• Facilitate, management, and execute service department continuous improvement projects and initiate measurements