ABOUT THE TEAM

The Merchant Experience Operations team is dedicated to delivering exceptional service and scalable solutions for our merchant partners. Within this organization, the Finance & Workforce Management (WFM) function plays a critical role in ensuring our headcount plans, budgets, and vendor investments align with operational needs and business priorities. We serve as the connective tissue between operations, finance, and workforce strategy, helping drive sustainable growth and cost discipline.

ABOUT DOORDASH

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We’re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

As the Senior Manager of Finance & WFM, you will lead the strategic and tactical planning of workforce and financial operations for Merchant Experience. Your North Star is managing daily SLA performance across our global network - ensuring we meet service commitments while operating within budget. You’ll leverage forecasting, staffing accountability, and vendor management to ensure that we’re delivering high quality outcomes at scale.
You will own headcount planning, budget oversight, and vendor cost analysis across internal teams and offshore operations. You will partner closely with leadership, Finance, Recruiting, Vendor Ops, and Workforce Management teams to align capacity with demand, forecast future needs, and track against key performance indicators. This role is ideal for a highly analytical operator with strong business acumen and a passion for building structured, data-driven planning processes.
This role reports to the Senior Director of Merchant Experience Ops and is based in Tempe, Arizona.