Senior Manager, GDCM Technical Projects at Hilton Hotels & Resorts

Watford, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

20 Jun, 26

Salary

0.0

Posted On

22 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Deployment Communications, Team Management, Technical Projects, Escalation Management, Crisis Management, Solution Sourcing, Technical Understanding, Communication Skills, People Management, Technology Standards, Deployment Methodology, Stakeholder Management, Reporting Tools Oversight, Contracting, Licensing

Industry

Hospitality

Description

With thousands of hotels in over 122 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. If you appreciate the impact global travel can have on the world you may be just the person, we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. Position Statement: As the Senior Manager GDCM Technical Projects you will play a pivotal role in driving the Deployment Communications strategy and lead hotel level technical projects and programs for GDCM. You will Champion specific technical projects and manage a global team of managers, associates and subject matter experts to Hilton’s commitment to delivering exceptional experiences for guest, team members and owners. Although our preference is to base this position out of our European Corporate Headquarters in Watford, we are open to applicants living elsewhere in the UK Position Summary: Success in this role will be demonstrated through your ability to manage complex projects, collaborate across functions, and communicate effectively at all levels of the organisation and ownership groups. You will be able to demonstrate experience of managing a team of people and have a good understanding of technology standards and Deployment methodology. There are 4 key areas of responsibility: • Manage FLA Assist for EMEA and APAC Regions – a key area of project management, escalation & technology guidance for Franchise properties • Oversee global deployment of specific technical and financial projects • Maintain oversight of technical reporting tools for GDCM • Manage technology contracting & licensing process for International Hotels Direct Reports: • Manager GDCM Deployment Comms • Sr Associate GDCM Deployment Comms x 2 • Associate GDCM Deployment Comms x 2 Key Business Partnerships: You will need to foster strong relationships with Management companies, hotel General Managers and ownership groups for the 600 hotels you support. You will work hand in hand with corporate teams such as Technology Standards, Support, Payments, Information Security and the wider GDCM team. You will also be part of the Deployment Comms senior leadership team. What are we looking for? A driven, self-starter who can demonstrate exceptional communication and people management skills. A proven project management background and thorough knowledge of Hospitality systems and deployment methodology. You will regularly be involved in escalation and crisis management and should be confident in dealing with people at all levels. You will need to have a proven track record of solution sourcing and be able to demonstrate strong technical understanding. The success in this role will demonstrate itself through the following attributes and skills: Required Qualifications • Significant work experience in Technology or related field • Previous professional experience in Technology systems and projects deployment • Strong knowledge and experience of Microsoft Office, including Excel and Outlook • Knowledge of SharePoint systems • Occasional travel - 10% of the time Helpful Qualifications • Hospitality and/or Technology degree • ITIL accreditation • Significant Hospitality Technology Experience • Advanced MS Product knowledge • Large Scale Project management track record • PRINCE2/Agile/APM knowledge or similar qualification • Knowledge/ experience of Hilton technology and deployment standards What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For more than a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! #li-sh1

Responsibilities

The Senior Manager will drive the Deployment Communications strategy and lead hotel-level technical projects and programs for GDCM, managing a global team to deliver exceptional experiences for guests, team members, and owners. Key areas include managing FLA Assist for EMEA and APAC, overseeing global technical and financial project deployment, maintaining technical reporting tools, and managing technology contracting and licensing.