• This is a Online Head of Product at Asda is a senior leader role responsible for defining and driving the product vision, strategy, and execution, with a strong emphasis on data-advised change to drive measurable, valuable outcomes. This role is pivotal in fostering a culture where customer value, innovation, and operational excellence are deeply informed by data. The Head of Product ensures that products are designed with empathy for the customer and backed by data that drives business and user-focused outcomes.
• Asda’s culture is built on collaboration, simplicity, and continuous improvement. The Head of Product ensures that product teams make data-driven decisions at every stage of product development to meet customer needs, drive business value, and ultimately improve the Customer Experience (CX) and User Experience (UX).

Key Responsibilities:

• Product Vision & Strategy: Define and communicate a customer-centric product vision that is informed by both qualitative customer insights and quantitative data. Ensure that product strategies are continuously adjusted based on data analytics to deliver measurable, valuable outcomes for Asda and its customers.
• Leadership & Team Development: Lead and mentor the product management team, encouraging a strong focus on data-driven decision-making. Foster a culture where data informs the design, development, and prioritisation of products to deliver tangible value for customers and business stakeholders.
• Customer & Market Focus: Champion customer empathy, ensuring that product decisions are grounded in real customer behaviours, pain points, and opportunities identified through user data, analytics, and market research. Use customer data to refine product designs and continually enhance the customer experience.
• Cross-Functional Collaboration: Work closely with Engineering, Design, Marketing, and Operations to ensure that data informs the entire product development lifecycle. Collaborate with teams to align product delivery with strategic goals and KPIs, driving improved CX and UX outcomes.
• Execution & Outcome Ownership: Oversee product delivery, ensuring that all stages from ideation through to delivery are data-advised. Use agile methodologies to integrate data insights into the development process, ensuring products meet measurable business outcomes and improve customer satisfaction.
• Governance & Risk Management: Ensure that data usage complies with privacy regulations, data protection standards, and ethical considerations, ensuring that product decisions are both informed and responsible.

This role sits in the leadership team for George.com and reports directly to the Director of Online for George.com