Requisition ID: 230241
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
In the role of Senior Manager, Global CIAM Fraud Strategy & Solutions you are a Customer Identity and Access Management (CIAM) subject matter expert that provides ongoing guidance to control owners to improve fraud and client experience outcomes and help Keep the Bank Safe. You are accountable for CIAM capabilities and strategies owned by Fraud and support CIAM related projects and initiatives globally representing Global Fraud Management. You will work with Fraud, Business and Technology Partners across all business lines, channels and products globally to ensure business strategies, plans and initiatives are executed in a manner that will prevent Fraud attacks, minimize fraud risk exposure and downstream impacts to Clients, Business Teams and Operations.

IS THIS ROLE RIGHT FOR YOU? IN THIS ROLE YOU WILL:

• Defines Global CIAM Fraud standards and requirements for client onboarding and authentication
• Provides guidance and supports development of strategy in partnership with Business Partners and control owners to prioritize and onboard new solutions, controls and processes to strengthen client onboarding and authentication journeys globally and minimize fraud risk and fraud related risk factors
• Responsible and supports the design and development of the Bank’s Global CIAM Fraud Strategy & Solutions assessment process to identify and detect risk attributed to strength/weakness and overall effectiveness of solutions and controls at client onboarding and authentication
• Assesses efficacy of CIAM solutions and Fraud controls across all channels globally using approaches including Attack Surface Mapping and use of interactive dashboards and control reporting tools to identify vulnerabilities and supports efforts to quantify fraud impact to clients and organization
• Maintains deep understanding and knowledge of onboarding and authentication solutions and controls internal to the organization, at peer Banks and in markets where the Bank operates globally including emerging technology and solutions to meet future fraud risks and threats
• Works with Procurement and supports activities as required for RFPs to minimize time to market for fraud reducing onboarding and authentication tools and strategies that reduce risk and support a positive client experience
• Establishes close working relationships with Partner teams globally (Business and Engineering) to advance Global Fraud Management and Global CIAM Fraud Strategy & Solutions priorities, projects and strategies

DO YOU HAVE THE SKILLS THAT WILL ENABLE YOU TO SUCCEED IN THIS ROLE? WE’D LOVE TO WORK WITH YOU IF YOU HAVE:

• Strong knowledge and experience in Fraud and CIAM is required
• Knowledge and/or experience with Cybersecurity is an asset
• 5+ years banking experience is preferred with experience in the Client Onboarding and Authentication domain
• Working knowledge of the Bank’s products (including payments and cards), risk areas as well as a basic understanding of Finance is an asset
• Experience in a global Financial Institution or large scale global is an asset
• Strong presentation and communication skills (oral and written)
• Spanish Fluency is preferred
• Bachelor’s degree required; MBA (or equivalent) is an asset
• Knowledge of transformation / project management methodologies and tools
• Expert knowledge of MS applications (Work, Excel, Project, PowerPoint & PowerBI)