Senior Manager, Global Implementation at DoorDash USA

Atlanta, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Aug, 26

Salary

204000.0

Posted On

07 May, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Global Implementation Strategy, SaaS Onboarding, Operational Excellence, People Management, Cross-functional Leadership, KPI Tracking, Customer Success, Technical Implementation, Process Optimization, Stakeholder Management, Salesforce, Gainsight, Zendesk, Jira, Hospitality Operations, CRM Management

Industry

Software Development

Description

About the Team SevenRooms, a DoorDash company, is the hospitality industry’s leading guest experience and retention platform. Our mission is to help restaurant operators use data to build direct guest relationships and more profitable businesses. The Global Implementation team is the heartbeat of this mission, ensuring that every merchant—from independent restaurants to multi-concept hospitality groups—is set up and continually supported for long-term success. This team lies at the intersection of technical excellence and customer obsession, transforming new sales into live, successful and long term partners on our platform. About the Role As the Global Senior Manager of Implementation, you will lead a world-class organization responsible for the critical transition from "Closed-Won" to "Live and Thriving". You will oversee the global strategy for the onboarding, technical implementations, and handoff for a growing suite of venue management, CRM and marketing solutions. This is a high-impact leadership role requiring a "leader of leaders" who can manage multiple management layers across different geographies (NAM, EMEA, and APAC). You will not only lead a high-volume implementation engine but also serve as a key stakeholder in scaling the SevenRooms/DoorDash ecosystem, ensuring a high quality experience at various stages of the merchant lifecycle, tracking key metrics for performance and the product feedback loop is seamless so our merchants realize value faster and more consistently with each iteration. You’re excited about this opportunity because you will… Lead a Global Strategic Function: You will own the end-to-end post-sale strategy, overseeing a high-performing global organization of 50+ professionals across implementation functions. Architect a Scalable Onboarding Engine: You will refine the "0-to-1" playbook for how our combined SevenRooms offering is deployed, accelerating "time-to-first-value" and enabling scale through automation and playbooks. Drive Operational Excellence: You will own the performance and productivity of the entire vertical, using data to optimize complex implementation funnels and reduce global support ticket volumes. Develop Future Leaders: You will be a leader of leaders, energized by coaching a team of Senior Managers and ensuring their teams of Managers are driving peak engagement and professional growth. Influence the DoorDash Ecosystem: You will work highly cross-functionally with Product, Engineering, Sales, and Success teams to ensure that customer insights directly influence the product roadmap. We’re excited about you because… You are a Seasoned Post-Sale Leader: You have 10+ years of experience leading implementation and onboarding, with a proven track record of managing large-scale (50+) global organizations in the SaaS space. You are an "Implementation-to-Support" Expert: You have successfully overseen technical onboarding and support functions and know how to synchronize initial configuration with long-term support excellence. You are Data and Metrics Oriented: You live in the details of operational KPIs—such as activation rates, CSAT, and support response times—and use data to resolve system-wide pain points. You Embody “One Team, One Fight”: You thrive in a collaborative environment and are excited to act as a bridge between the SevenRooms and DoorDash organizations to ensure a defect-free merchant journey. Industry Expertise: You have 5+ years of experience in leading post-sale operations in Saas or restaurant technology (POS, Marketplace, or CRM), a deep understanding of hospitality operations is preferred. Technical Savvy: You have a high level of proficiency with Salesforce, Gainsight, Zendesk, JIRA, and other process optimization tools to drive efficiency in a scaling environment. Compensation Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location. In addition to base salary, the compensation for this role includes opportunities for equity grants and sales commission. Talk to your recruiter for more information. DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others. To learn more about our benefits, visit our careers page here. See below for paid time off details: For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year. For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week). The national base pay range for this position within the United States, including Illinois and Colorado. $138,720—$204,000 USD The total on-target earnings (base + commissions) for this position within the United States, including Illinois and Colorado. $173,400—$255,000 USD About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your recruiting contact upon initial connection.

Responsibilities

Lead a global organization of 50+ professionals to manage the transition of merchants from closed-won to live and thriving. Architect scalable onboarding engines and optimize implementation funnels to accelerate time-to-first-value for hospitality clients.