POSITION SUMMARY

The Senior Manager, Global Operations Trust & Safety plays a key role in protecting Care.com’s users and maintaining a safe and trustworthy marketplace. This individual will lead and scale global Trust & Safety operations, overseeing supervisors, analysts, and specialists while also shaping strategy in partnership with senior leadership.
This role requires a strong mix of operational excellence, people leadership, and strategic vision. The Senior Manager will be responsible for ensuring effective execution of policies and procedures, driving continuous improvement, leveraging user insights to influence product and policy, and collaborating cross-functionally to enhance safety, fraud prevention, and overall user trust.

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