ABOUT US:

Our mission is to elevate leading brands through unforgettable digital connections with their customers. Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers. A highly decorated industry leader, Sitecore is the leading company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Thousands of blue-chip companies including American Express, Porsche, Starbucks, L’Oréal, and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers. Learn more at Sitecore.com.
Sitecore’s foundation is our diverse group of passionate, smart, innovative, and collaborative individuals located across four continents and over 25 countries. Having a wide range of perspectives, experiences, and skills is what makes us the company we are today. The Sitecore values are what drive and unite us across the globe.

ADDITIONAL SKILLS THAT CAN SET YOU APART;

• Highly skilled in ADP Workforce Now, Workday, Microsoft Excel, and Word, with exceptional attention to detail and a strong commitment to data integrity.
• Expert in mentoring and leading high-performing payroll teams, setting clear standards, and empowering others to achieve collective success.
• Exceptional organizational and analytical skills, with the ability to manage competing priorities and consistently meet rigorous deadlines without compromising quality.
• Outstanding verbal and written communication abilities.
• A passion for excellence, continuous improvement, and setting uncompromising benchmarks for team deliverables and payroll outcomes
  After an offer is made and accepted, E-verify will be utilized to establish your identity and employment eligibility as required by the U.S. Department of Homeland Security.
  Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status or any other local legally protected characteristic.

ABOUT THE ROLE/ THE OPPORTUNITY:

As an Account Manager your primary focus is managing and growing relationships with our existing customer base. In this role, you will take ownership of existing customer relationships, identify growth opportunities, and drive strategic expansion — all with the goal of maximizing customer retention and long-term success. This position requires free-thinking and self-motivated top performers. Sitecore is in the unique position of being well established and best-of-breed in our industry while still being dynamic enough for you to have a major impact on the rapid and explosive growth of our company. This position calls for a driven individual who thrives on winning new business, understanding the complex business challenges of your prospects, and clearly communicating the value of a Sitecore solution to various client audiences.

ABOUT THE ROLE:

As a Global Payroll Manager, you will play a pivotal leadership role overseeing the end-to-end delivery of payroll operations across EMEA, USA, and Canada. Reporting to the Director of Accounting and Financial Reporting in Dublin, you will ensure that all payroll cycles are executed accurately, compliantly, and timely for our international workforce. Your responsibilities will include managing a payroll team in our Dublin and Sri Lanka hubs, optimizing payroll processes, and collaborating closely with HR, Finance, and external partners. You will drive the implementation of best practices, uphold regulatory compliance across multiple jurisdictions, and proactively resolve complex payroll matters, enabling seamless payroll experiences for employees around the globe.

WHAT YOU’LL DO:

• Manage the end-to-end payroll process in EMEA and North America, balancing the demands of both outsourced providers and in-house teams.
• Review, validate, and approve payrolls as prepared by the teams, ensuring accuracy, timeliness, and strict adherence to local statutory requirements and company standards.
• Work with 3rd party payroll vendors and system providers including compliance with service level agreements.
• Ensure all payroll related tax filings are done timely and accurately. Work with tax agencies and payroll service providers to resolve tax issues.
• Assist GL team with monthly payroll reconciliations.
• Act as the primary point of contact for payroll providers, driving service delivery, resolving escalations, and monitoring SLAs to maintain a seamless employee payroll experience.
• Manage and mentor the payroll team, providing clear direction, training, and support to ensure operational excellence and compliance in every jurisdiction.
• Collaborate closely with HR, Finance, and external partners to ensure master data integrity, process improvements, and integration of payroll with broader business functions.
• Lead audits, reconciliations, and internal controls, proactively identifying and mitigating potential risks to ensure payroll integrity and security.
• Stay current with evolving employment laws, tax regulations, and payroll best practices in all relevant countries, adapting processes to maintain full compliance.
• Develop, maintain, and improve payroll processes, employment tax processes, and internal controls to preserve the quality, efficiency and overall effectiveness of all payroll functions while ensuring regulatory compliance.