Senior Manager, Global Strategic Accounts – Retail at PayPal

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

16 Mar, 26

Salary

0.0

Posted On

16 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strategic Account Management, Project Management, Product Adoption, Customer Advocacy, Merchant Retention, Upsell Opportunities, Cross-Sell Opportunities, Relationship Management, Consultative Approach, Digital Commerce, Retail Ecosystems, Negotiation Skills, Communication Skills, Analytical Mindset, Fluent English, Stakeholder Management

Industry

Software Development

Description

Lead complex projects of diverse scope requiring an understanding of current business trends. Determine methods and procedures for new or special assignments. Drive product adoption and ensure clients are enabled on key products. Advocate for customer needs with cross-functional teams to drive effective sales motion. Support merchant retention and identify opportunities for upsell and cross-sell. Apply these insights to shape strategic account plans and provide guidance to merchants, particularly those investing in elevated customer experiences. Delivery of complex initiatives with measurable impact. 8+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience. We are seeking a Senior Manager to lead and grow a portfolio of strategic retail merchants headquartered in Europe. These merchants include a mix of major retail brands, premium retailers, and luxury houses with high expectations for customer experience and partnership quality. You will own the commercial and strategic direction of your accounts while bringing strong product acumen — shaping merchant requirements, influencing internal product direction, and ensuring our solutions evolve in line with client needs. The role requires a consultative approach, strong relationship management skills, and the ability to navigate complex, multi-market organizations. A Sr Manager would focus on global process improvements and strategic account management to maximize revenue and ensure customer satisfaction and loyalty: Lead complex projects of diverse scope requiring an understanding of current business trends. Determine methods and procedures for new or special assignments. Drive product adoption and ensure clients are enabled on key products. Advocate for customer needs with cross-functional teams to drive effective sales motion. Support merchant retention and identify opportunities for upsell and cross-sell. 8+ years relevant experience and a Bachelor's degree or any equivalent combination of education and experience. Manage a portfolio of strategic European retail merchants, including premium and luxury brands with elevated expectations around service and execution. Act as a trusted senior advisor to commercial, product, and technical stakeholders. Interpret merchant requirements and translate them into actionable insights for internal teams, influencing prioritization where appropriate. 8+ years of experience in strategic account management, enterprise partnerships, or product-influencing commercial roles. Strong understanding of digital commerce, retail ecosystems, and ideally payments/fintech. Experience working with premium or high-expectation brands (a plus, not a requirement). Demonstrated ability to collaborate with product and technical teams and influence strategic direction. Strong negotiation, communication, and relationship-building skills across senior business and technical stakeholders. Analytical mindset with the ability to translate data into actionable insights. Fluent English; other European languages are a plus. Some travel required, depending on the candidate and account needs.

Responsibilities

Lead complex projects and drive product adoption while ensuring clients are enabled on key products. Shape strategic account plans and provide guidance to merchants, focusing on customer experience and partnership quality.