Senior Manager - Government Partnerships at Gallagher

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

19 Jul, 26

Salary

0.0

Posted On

20 Apr, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational leadership, Strategic coordination, Performance management, Claims administration, Stakeholder management, Data analysis, Government relations, Workers' compensation, Governance, Issue management, Relationship management, Continuous improvement, Psychological injuries, RTW best practice, Provider governance

Industry

Insurance

Description

Introduction At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. Overview About the Opportunity Gallagher Bassett is Australia’s largest multi-disciplinary third-party claims administrator, managing claims for insurers, brokers, government bodies, and self-insured organisations. We are committed to delivering exceptional service and tailored solutions to our clients, ensuring their people and businesses are protected. We are currently seeking a Senior Manager – Government Partnerships to join our Victorian Workers’ Compensation team. This is a unique opportunity to lead and coordinate Gallagher Bassett’s government client portfolios in Victoria. The newly created position of Senior Manager – Government Partnerships provides senior operational leadership and strategic coordination for Gallagher Bassett’s government clients in Victoria. This position ensures government clients receive clear, consistent, and senior-level operational oversight. It brings together performance management, claims delivery, stakeholder relationships, and governance under a single accountability point, strengthening GB’s capability to manage public sector portfolios. How you'll make an impact On a day-to-day basis, you’ll be responsible for: Operational Performance Management Overseeing the operational performance of a Government portfolio, ensuring consistent delivery and outcomes. Monitoring performance outcomes, identifying key drivers, and collaborating with operational leaders to address issues proactively. Operational Coordination Across Government Portfolios Working directly with operational teams to understand day-to-day pressures and emerging themes, removing friction and maintaining alignment across workflows. Maintaining visibility across other government employers to support smoother coordination and shared uplift. Performance Insights & Reporting Providing clear, grounded performance insights to help GB and government partners understand operational trends and areas requiring attention. Preparing concise reporting that distils complexity into actionable insights. Governance & Issue Management Leading structured governance for key partnerships and support similar disciplines across other government clients. Client Relationship & Service Delivery Acting as a senior relationship manager for key government clients, ensuring the relationship is supported, responsive, and well-managed. Continuous Improvement & Operational Uplift Identifying patterns and opportunities to improve how government portfolios are handled, embedding sustainable changes that strengthen consistency and quality. About you We’re looking for an engaging leader who also has: Experience in leading workers’ compensation teams or operations Demonstrated ability to analyse operational data and generate clear insights. Experience working with government and/or emergency services clients. Strong communication skills with the ability to simplify complex issues for senior stakeholders. Proven ability to lead through influence and coordinate across multiple teams. Deep knowledge of psychological injuries, RTW best practice, and provider governance. Why Gallagher Bassett? At Gallagher Bassett, we pride ourselves on fostering a supportive and inclusive workplace culture. We offer: Attractive remuneration packaging & flexible work arrangements including flexible hybrid/Work from Home options Opportunities for career growth and professional development A collaborative environment where your contributions are valued Paid Parental Leave, Reproductive leave, birthday leave and purchased lifestyle leave packages Collaborative working environment – friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs Staff benefits including additional purchased leave, volunteer leave days, retail discounts and more! How to Apply If you are ready to take on this exciting opportunity and make a meaningful impact, we would love to hear from you! Please submit your application, including your resume, outlining your suitability for the role. Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business. Agency candidates will not be considered for this position. You must have the right to live and work within Australia to be considered for this opportunity. Apply now and join a team that makes a difference!

Responsibilities

The Senior Manager will provide operational leadership and strategic coordination for government client portfolios in Victoria. This includes managing performance, overseeing claims delivery, and acting as a senior relationship manager to ensure consistent service outcomes.