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Senior Manager GSC CX Regional Deployment at DSM

Shanghai, Shanghai, China -

Full Time

Start Date

Immediate

Expiry Date

22 Jan, 26

Salary

0.0

Posted On

24 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Project Management, Digital Solutions, Training, Data Management, Customer Experience, Supply Chain Management, CRM, Microsoft Dynamics, Deployment Methodology, Stakeholder Reporting, Transformation, Adoption Metrics, Regional Coordination, Business Requirements, Communication, Problem Solving

Industry

Chemical Manufacturing

Description

 Deploy & Support - Lead deployment & reporting of digital solutions, measuring adoption and success metrics to ensure the deployed solutions meet the business requirements and expectation. - Conduct training sessions for regional teams in local language if needed, including deployment and ongoing skill enhancement session, including tailor material or translate in local language if needed. - Oversee and coordinate the deployment of digital solutions (Starting with CX360 Project: CRM Microsoft Dyanmics) within the assigned region. - Ensure deployment timelines, deliverables, and milestones are achieved in alignment with global and related business Goals.  Monitor & Report - Report to relevant stakeholders (Group and BU), the results of deployment and adoption maturity. - Ensure teams follow the agreed deployment methodology e.g., Train the Trainers, based on CoE. - Management of specific regional requirements and needs, communicating and escalating relevant project issues during & after deployments. - Support CX BU data management and acting as BU data steward for CX related data. - Understand business needs and specificities. - Act as regional advocate reporting to BU and Group the needs/requirements related to digital tools and processes of designated region. Experience in Project Management and out of the box thinking on new solutions to improve the experience of our customers and our Teams, Experience in Supply Chain Management -- driving transformation with customer focus

Responsibilities

Lead the deployment and reporting of digital solutions while ensuring they meet business requirements. Conduct training sessions and oversee the deployment of digital solutions within the assigned region.