Senior Manager, Guest Experience & Event Services at Industrial Tent Systems LLC

Houston, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jun, 26

Salary

0.0

Posted On

07 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Design, Client Communication, Team Alignment, On-site Leadership, Service Standards, Event Execution, BEO Management, Staff Leadership, Issue Resolution, Training Programs, Operational Alignment, Safety Compliance, Organizational Skills, Communication Skills, Client-Facing Skills

Industry

Oil and Gas

Description

Description The Senior Manager leads front-of-house (FOH) service across all event types, from casual gatherings to high-end weddings. This role assumes ownership of guest experience post-sale, including service design, client communication, team alignment, and on-site leadership. Works closely with culinary leadership to ensure consistent service, appearance, and professionalism. Key Responsibilities Service Standards & Experience Design Develop and enforce FOH service and presentation standards. Define service flow, table protocols, and guest interaction expectations. Standardize catering tools, uniforms, and smallwares. Client & Event Execution Serve as primary client contact after sales handoff. Translate client vision into executable service plans. Build, manage, and maintain Banquet Event Orders (BEOs). FOH Leadership & Field Execution Lead FOH managers, servers, bartenders, and support staff. Ensure service aligns with timelines and company standards. Resolve on-site issues and maintain guest satisfaction. Training & Team Development Deliver FOH training programs and build leadership pipeline. Promote accountability, pride, and attention to detail across the team. Operational Alignment Collaborate with culinary, logistics, and operations teams. Ensure compliance with safety, alcohol service, and venue standards. Participate in post-event reviews and continuous improvement. Requirements Qualifications 5+ years in catering, events, or hospitality leadership. Proven ability to execute service standards and complex events. Strong organizational, communication, and client-facing skills. Ability to travel and work flexible hours; physical ability to lift up to 50 lbs. Preferred Certifications ServSafe or equivalent Alcohol service certification (TABC or equivalent) Valid driver’s license

Responsibilities

This Senior Manager is responsible for leading front-of-house service across all event types, owning the guest experience post-sale through service design, client communication, and on-site leadership. Key duties include developing service standards, managing client relations after sales, and leading FOH staff during event execution.