Senior Manager / Head of Business Intelligence at WATI.io

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

09 Apr, 26

Salary

0.0

Posted On

09 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data, Business Intelligence, Analytics, Strategic Partnership, Data-Driven Decisions, Data Warehousing, ETL Processes, GCP, BigQuery, Communication, Automation, AI Tools, Customer Behavior, Revenue Trends, Operational Performance, Team Culture

Industry

IT Services and IT Consulting

Description

🌏 About Wati Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth. Trusted and loved by over 16,000 customers across 160+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect with customers on their platform of choice. In a world where real-time interactions drive growth, Wati's story is all about business growth through conversations. At Wati, we believe that every conversation matters, whether it's engaging a first-time prospect, nurturing a qualified lead, or deepening relationships with loyal clients. We transform these conversations into opportunities for building relationships, and strong relationships lead to increased revenue. Our Platform The AI-native platform simplifies complex business operations by bringing all customer interactions under one intelligent roof. Designed for scalability and ease of use, our solution delivers a measurable ROI while adapting to businesses of all sizes, from emerging startups to established enterprises. Our Backing & Partnerships Wati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify. As a Premium-tier Partner of Meta, Google, and WhatsApp, we maintain the highest standards of integration and platform excellence. We are on a mission to turn conversations into revenue—and as we scale, we're looking for a strategic Senior Manager / Head of Business Intelligence to architect the intelligence layer and unlock the data-driven insights that will power our global growth engine. 🚀 Why This Role Matters Wati is in a significant scaling phase, and our success depends on our ability to transform data into a strategic advantage. We are evolving our data function from a reporting service into a core business-impact engine. As the Senior Manager / Head of Business Intelligence, you will be a pivotal leader sitting at the intersection of strategy and execution. You will not just manage a team; you will own the "Insights-to-Impact" lifecycle, ensuring our executives and functional leaders have the clarity needed to make high-stakes decisions with confidence. 🎯 What You’ll Do 🧠 Strategic Business Partnership Partner closely with GTM Leaders, Revops, Product & Engineering, Finance, Support and Peoples Team to translate complex data into strategic business outcomes. Embed yourself in business and product rituals to gain deep context, ensuring the data team is solving for the "why" and "so what," not just the "what." Cultivate the team culture toward Strategic Partnership, where analysts are empowered to advocate for data-driven decisions and proactively identify growth opportunities. 📈 High-Impact Business Influence Holistic Strategy Support: Provide the data-driven conviction needed to influence the global roadmap, from product feature prioritization to commercial go-to-market execution. Outcome Optimization: Identify and track the key metrics that drive long-term value, helping the business decide where to double down on initiatives and where to optimize for efficiency. Proactive Opportunity Discovery: Use data to uncover hidden patterns in customer behavior, revenue trends, and operational performance to drive proactive business shifts. 🛠 Technical Oversight & Efficiency Maintain a solid conceptual understanding of our data stack (GCP and BigQuery) to ensure the integrity and reliability of all business insights. Partner with Data Engineering to maintain a clean "Single Source of Truth" and a robust data warehouse foundation that enables self-serve capabilities for the whole company. Leverage automation and modern AI tools to scale the team’s impact, allowing analysts to spend less time on manual reporting and more time on high-judgment strategic projects. 8–12+ years of experience in Data, BI, or Analytics, with a mandatory track record of managing and scaling a data organization. Scaling Mindset: Experience navigating the shifting priorities and rapid pace of a scaling B2B SaaS environment is highly preferred. Hunger for Business Influence: You believe data is a business-impact function, not a service desk. You are passionate about helping stakeholders make well-informed, data-driven decisions. Technical Fluency: A strong conceptual grasp of data warehousing, ETL processes, and modern data stacks (specifically GCP/BigQuery), even if you are not the primary builder. Communication Mastery: The ability to simplify complex data into a clear, actionable narrative for C-suite and GTM leaders. 🌟 Bonus Points Hands-on experience with modern GTM and Product tech stacks (e.g., Heap/Mixpanel, HubSpot, Chargebee). Experience supporting PLG + Sales-assisted hybrid revenue models. Background in high-scale, multi-regional environments.

Responsibilities

The Senior Manager / Head of Business Intelligence will lead the transformation of data into strategic business insights, partnering with various teams to ensure data-driven decision-making. This role involves managing the 'Insights-to-Impact' lifecycle and influencing the global roadmap through data analysis.