Senior Manager, HR Optimization & Effectiveness at WM

Houston, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Sep, 26

Salary

0.0

Posted On

05 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

HR Operating Model Design, Program Management, Continuous Improvement, Kaizen, Process Optimization, Change Management, KPI Tracking, Stakeholder Management, Automation, Governance Models, SIPOC, Strategic Planning

Industry

Environmental Services

Description

I. Job Summary The Senior Manager, Optimization is responsible for leading enterprise HR operating model initiatives, driving cross-functional programs, and embedding continuous improvement frameworks to enable scalable, efficient, and high-quality service delivery. This role acts as a strategic connector between HR Operations, HR Business Partners, Finance, and Technology, ensuring transformation initiatives are aligned, executed with discipline, and deliver measurable business outcomes. II. Essential Duties and Responsibilities * Lead design and execution of HR operating model transformation initiatives (e.g., tiered delivery, centralization, governance models) * Manage end-to-end program delivery for complex, cross-functional initiatives, including roadmap, milestones, risks, and dependencies * Facilitate Kaizen and continuous improvement workshops to identify root causes, define future state processes, and drive alignment * Develop and standardize process frameworks and toolkits (SIPOC, process flows, playbooks, intake models) * Drive data and process optimization, partnering with HR systems teams to improve data integrity, workflows, and automation * Identify and implement automation opportunities to reduce manual effort and increase scalability * Establish and track performance metrics (KPIs) to measure operational efficiency, quality, and adoption * Partner with HR, Finance, and business leaders to ensure alignment, governance, and successful execution * Support change management efforts, including communication, training, and adoption strategies * Provide executive-level updates and insights, translating progress into clear business impact III. Qualifications A. Required Qualifications * Bachelor's Degree accredited) in Business Administration, Organizational Strategy, Human Resources, or related field. * High School Diploma or GED (accredited), and 4 years of relevant work experience * 7 years of progressive leadership experience in HR strategy, transformation, or enterprise project management. B. Preferred Qualifications * Master's Degree in Business Administration, Organizational Development or related field. * Experience leading operating model design and implementation. IV. Physical Requirements Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.☒ Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc. V. Benefits At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click Apply. ABOUT WM WM (WM.com [https://www.wm.com]) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post‑consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas‑to‑electricity plants in North America. WM’s fleet includes more than 12,000 natural gas trucks – the largest heavy‑duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com [https://sustainability.wm.com/]. Equal Employment Opportunity For United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation. Real ID In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA‑approved alternative. What is the value of a WM job? At WM we know that the value of a WM job is more than a paycheck. It’s a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career. We Are WM is what defines the perks of being in the WM family – from benefits, to resources and engagement activities. We are People First. We are Committed to Your Growth. We Are Investing in You. We are a Family. We are Stable. We are Always Working for a Sustainable Tomorrow.

Responsibilities

Lead the design and execution of HR operating model transformations and cross-functional programs to improve service delivery. Drive continuous improvement through Kaizen workshops, process standardization, and the implementation of automation and performance metrics.