Senior Manager, Human Centered Change at Salesforce

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

26 Aug, 26

Salary

0.0

Posted On

28 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Change Management, Human Centered Design, Service Design, Behavior Change, Design Thinking, Stakeholder Management, Impact Analysis, Capability Assessment, Cross-functional Collaboration, Business Value Analysis, Client Relationship Management, Strategic Planning

Industry

Software Development

Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Salesforce Professional Services Human Centered Change team is a group of hardworking consultants who build and implement change strategies through a human centered approach enabling our customers to increase value from our Salesforce platform. We take a design-led and empathetic approach to crafting achievable strategies to keep the people served by the change at the heart of everything we do. We work across all industry verticals to help customers unlock the full power of Salesforce by turning human insights into business impact. . Our work environment appeals to self-motivated, flexible, team players that have great interpersonal skills and lots of curiosity. We believe in peer relationships rather than hierarchies; in teams rather than lone problem solvers. Salesforce is all about an open collaborative approach, and we believe it is the key enabler for us to deliver innovative work. We partner with Salesforce colleagues across various engagements as a cross functional team to ensure valuable customer outcomes. We embrace hybrid working arrangements, and we also recognise that successfully engaging within the team and with our customers requires both a willingness to travel when required and an understanding of the value of working on site. Your Impact: Success will be measured by your contribution and collaboration within the Human Centered Change team and within customer-facing engagements — working with teams and customers to create successful outcomes and ensure the highest level of customer satisfaction. ● Build and implement comprehensive change strategies for complex transformation initiatives ● Integrate human-centered service design and the science of behavior change methods ● Facilitate cross-functional partnerships to design and launch new ways of working ● Drive cross-functional stakeholder alignment, engagement and commitment ● Scale new ways of working and practices focused on human-centered change ● Conduct impact analyses, capability assessments and review existing and future processes via collaborative methods to identify pain points and gaps ● Support/deliver change management activities focused on building strong engagement, supportive enablement and confident adoption amongst the groups of people served by change ● Engage closely with program management teams and key initiatives to ensure change strategies are well-integrated ● Integrate Design Thinking methodology, outcomes and vision into the Human Centered Change roadmap ● Support and engage customer senior leaders, coach managers and supervisors on Human Centered Change best practices in order to build their capability to lead and manage change ● Demonstrate repeatable change methodologies for customer self sustainment Minimum Requirements: ● Knowledge of general change management principles, methodologies and tools ● 5+ years industry experience (minimum) in a customer facing role ● Experience with large scale transformation engagements and navigating dynamic and changing situations ● Ability to clearly articulate Human Centered Change value to all levels of stakeholders ● Demonstrated application of Business Value, Design Thinking or Human Centered Change techniques to change management interventions ● Passionate and enthusiastic about delivering Human Centered Change ● Proactive, self-sufficient and professional, with strong organizational, time management and communication skills (verbal and written) ● Creative problem-solver with the ability to work with a blank slate and encourage others ● Consistent track record of building client relationships ● Relevant degree or professional qualification(s) ● Willingness to travel up to 50% of the time Preferred Requirements: ● Knowledge of Salesforce and experience with Salesforce implementations ● Experience working across a variety of industries (Financial Services, Healthcare & Life Sciences, Retail, Media & Tech etc) ● Experience in a consulting rol Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

Responsibilities

Build and implement comprehensive human-centered change strategies for complex transformation initiatives to increase customer value from the Salesforce platform. Facilitate cross-functional partnerships and coach senior leaders on best practices to ensure successful adoption and sustainable business impact.