At Sleep Country Canada/Dormez-vous? (SCC/DV), we are inspired every day through our purpose to transform lives by awakening Canadians to the power of sleep and our vision to champion sleep as the key to healthier and happier lives, helping everyone achieve better tomorrows through better tonight’s.
Guided by our values – We CARE About People; We WIN Together; We DREAM Big and We DELIVER with Excellence – we are building on our 30-year foundation of taking care of each other and our customers’ sleep needs, with passion and commitment to be the best that we can be. We invest in our sleep ecosystem, innovative products, world-class customer experience, our communities and diverse best-in-class team to be Canada’s leading sleep partner.
We’re looking for someone to join our exceptional team as we continue to advance the future of sleep wellness.
The Senior Manager, Human Resources is a trusted advisor and partner to the Direct to Consumer (DTC) leadership team and all associates. This role is pivotal in identifying solutions to key people challenges and works closely with the HR team to develop programs and embed and execute HR processes including Talent Acquisition, Resource Planning, Performance and Potential, Learning and Development, and Total Rewards. As a talent champion, the Senior Manager, HR, works as a partner to the businesses to attract, develop and retain the best talent in support of building a foundation for future growth. The successful incumbent will model the DTC Brands values, celebrating cultural differences while aligning business processes.

THE QUALIFICATIONS AND EXPERIENCE WE LIKE TO SEE:

• Minimum 7 years of HR experience within a Retail environment with Direct-to-Consumer experience an asset (deep knowledge of retail and digital business preferred)
• Bachelor’s degree/College Diploma or equivalent experience, preferably in Human Resources, Business Administration, or Retail Management
• CHRP/CHRL or related designation considered an asset
• Demonstrated experience providing HR thought leadership to business partners HR expertise and leadership in coaching, mentoring and developing others
• Experience in earning and building the trust of leaders and employees by maintaining confidentiality
• Excellent influencing and relationship-building skills with a natural curiosity about the business
• Ability to navigate complex Employee Relations issues
• Ability to convert strategy into actionable plans and results
• Strong organizational skills with the ability to effectively manage competing priorities
• Capable of balancing patience and forcefulness, and deploying each appropriately

• Build trusted relationships amongst all levels of the business
• Partner with leaders to build people plans that support having highly engaged and successful teams
• Support long-term succession planning and talent management for business continuity and high performance
• Collaborate with the HR team and leaders to formulate, implement and evaluate HR strategies that support all business lines mission and goals
• Maintain a high level of strategic foresight by identifying customer and business needs, and adjusting departmental and team objectives accordingly
• Lead a customer-focused team to foster strong client relationships
• Collaborate with leadership teams to identify key roles and requirements, and support them in creating effective resource plans
• Provide ongoing and individualized feedback and coaching, recognizing and adjusting to support different styles
• Implement strategies to enhance employee engagement, productivity, and retention, fostering a positive organizational culture
• Support organizations’ capacity to embrace and internalize change
• Use insights, data and track trends to drive people and change management best practices
• Identify areas for opportunity and improvement, diagnosing issues and working to resolve them
• Maintain knowledge of relevant laws and regulations, ensuring organizational compliance and mitigating legal risks
• Give authentic feedback on performance and potential to empower and motivate our people talent
• Drive initiatives to improve overall engagement, productivity, turnover and bench strength of the team
• Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself