Senior Manager, In Restaurant Training at Wingstop - FWS

Dallas, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Aug, 26

Salary

0.0

Posted On

14 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

People Leadership, Field Training Strategy, Facilitation, Data-Driven Diagnosis, Operational Coaching, Performance Management, Stakeholder Management, Curriculum Design, LMS Administration, Needs Assessment, Cross-functional Collaboration, Change Management, Multi-unit Operations, Strategic Planning, Reporting & Analytics, Blended Learning

Industry

Restaurants

Description

WHO WE ARE We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry. Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun, and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together. WHAT WE’LL NEED As the Senior Manager, In-Restaurant Training, you are the leader responsible for translating national training strategy into consistent, measurable restaurant execution. You lead the In-Restaurant Training team, ensuring Trainers are equipped, aligned, and deployed against the highest-impact business needs. You will: * Lead the day-to-day execution of the In-Restaurant Training function, including Trainer deployment, Training Request Ticket prioritization, field support, follow-up expectations, and service-level consistency. * Manage, coach, and develop In-Restaurant Trainers to ensure high-quality facilitation, restaurant coaching, operational observation, and consistent application of brand-standard training practices. * Own the operating rhythm for the In-Restaurant Training team, including weekly team meetings, monthly Training Team alignment, calibration sessions, and ongoing performance follow-up. * Partner closely with Field Operations, FBCs, Regional Business Directors, Company Operations Leaders, and Brand Partner stakeholders to align training support to business priorities, restaurant performance gaps, strategic rollouts, LTOs, and national initiatives. * Design and lead best-in-class field training plans that address capability gaps at every level of the business—from individual team member, manager, and restaurant support to market, region, Brand Partner, and brand-level field training initiatives—ensuring each plan is data-informed, operationally practical, scalable, and tied to measurable business outcomes. * Review Training Request Ticket trends, restaurant performance data, guest feedback, operational results, and Trainer observations to diagnose systemic capability gaps and recommend scalable solutions. * Ensure Trainers apply standard training response guidelines and build right-sized training plans with clear objectives, success measures, follow-up actions, and documented outcomes. * Monitor training execution quality in the field by observing Trainer delivery, reviewing case documentation, validating follow-up actions, and ensuring restaurant-level training support drives measurable behavior change. * Build and maintain reporting routines that summarize training activity, actions taken, results achieved, unresolved gaps, and recommendations for content, tools, process, or program improvements. * Serve as a key bridge between restaurant execution and national training strategy, ensuring insights from the field inform future training programs, job aids, tools, content, and leadership support. * Support the deployment of role-based, blended learning solutions across company-owned and franchised restaurants, including eLearning, job aids, microlearning, videos, manuals, in-restaurant training tools, and coaching resources. * Partner with Learning & Development, Operations, HR, and subject matter experts to ensure in-restaurant training tools are relevant, operationally practical, easy to execute, and aligned to Wingstop brand standards. * Lead training support for New Restaurant Openings, strategic initiatives, operational rollouts, performance interventions, Brand Partner support needs, and other priority business efforts as assigned. * Use tools such as Flavor Lab (LMS), Zenput, BI, performance data, ticketing systems, and field feedback loops to track adoption, identify gaps, and communicate progress to Training, Field Ops, and Brand Partner stakeholders. * Foster a culture of continuous learning, problem solving, accountability, and development within the In-Restaurant Training team. This role is a blend of people leadership, field training strategy, facilitation oversight, data-driven diagnosis, and continuous improvement. You are the connector between national training priorities, Trainer execution, and restaurant-level performance impact. WHAT YOU’LL NEED * Experience working in a food service, food production, restaurant, hospitality, or franchise environment; multi-unit quick service or fast casual restaurant experience preferred. * 5+ years of experience in training, operations, learning and development, field enablement, or restaurant performance support. * 2+ years of experience leading, coaching, or developing training professionals or field-based teams. * Experience building, deploying, or managing role-based training programs from needs assessment through implementation, follow-up, and measurement. * Experience using performance data, guest feedback, operational trends, and training observations to diagnose capability gaps and recommend practical solutions. * Strong facilitation and coaching skills across restaurant, classroom, small-group, and virtual environments. * Experience managing multiple priorities, stakeholders, and field support requests in a fast-paced environment. * Strong communication skills with the ability to influence cross-functional partners, field leaders, Brand Partners, and internal Training team members. * Experience measuring and reporting training outcomes, including adoption, completion, behavior change, operational impact, time to competency, or performance improvement. * Familiarity with LMS platforms, training content tools, restaurant training systems, ticketing workflows, dashboards, or field execution tools preferred. * Ability to travel up to 50%. WHO YOU ARE No job is too small. You recognize that the real work happens in the restaurants, and everything we do should support their success. You stay humble, roll up your sleeves, and always look for ways to help. You learn from others and contribute wherever you can. You care deeply about doing great work and driving results. You’re curious, ask questions, and seek out opportunities to improve. You don’t just point out problems—you bring solutions, ideas, and perspectives that move the team forward. You take full responsibility for your work and see things through to completion. You aren’t afraid to fail because you know that failure is a part of learning and growth. You take action, move fast, and keep pushing forward. You lead with empathy, respect, and emotional intelligence. You collaborate effectively, fostering a culture of trust and constructive feedback. You understand the importance of teamwork and ensure that your actions build others up rather than break them down. You push yourself and others to be better. You embrace healthy conflict, knowing that great ideas and strong teams emerge from honest, constructive conversations. You believe that leaders create leaders and are committed to fostering a culture of growth, challenge, and continuous improvement. BENEFITS FLAVOR PERKS: * Unlimited paid time off for exempt employees * One paid volunteer day of your choice * Competitive bonus structure for eligible roles * Team member stock purchase plan * Health savings or flexible spending account options * 401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation) * Comprehensive medical, dental, and vision benefits * Basic life and AD&D insurance provided * Pet insurance * Education Assistance * Wellness reimbursement program * Paid maternity and paternity leave FUN IS THE BEST FLAVOR: * Lunch provided every Tuesday and Thursday in office * Discount on Wingstop gift cards * Onsite game room Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.

Responsibilities

Lead the In-Restaurant Training team to translate national strategy into consistent restaurant execution and measurable business outcomes. Manage trainer deployment, design field training plans, and partner with operations leaders to close capability gaps.