MARKETING STATEMENT

As the largest operating company in the integrated TransLink enterprise, Coast Mountain Bus Company (CMBC) operates a fleet of clean-fuel conventional and community shuttle buses, zero-emission trolley buses, and passenger ferry SeaBuses in Metro Vancouver, the largest single transit service area in Canada.
At CMBC, one of BC’s Top Employers, we’re committed to providing an innovative, healthy, and engaging workforce. This is reflected in our workforce of over 5,500 employees performing over 400 unique jobs, who are committed and empowered to deliver service that attracts nearly 1.1 million passengers daily and connects people, businesses, and communities in the Metro Vancouver region.
We have the important job of helping our passengers get to work, appointments, visiting with family and friends, and back again every day. Metro Vancouver relies on us, and we take that as a point of pride.

KEY ACCOUNTABILITIES

Contributes as a senior leader of the CMBC Infrastructure Maintenance management team to provide input to the development of divisional goals, objectives, strategies, key initiatives, and shares accountability for departmental achievements. Supports the Director of Infrastructure Engineering in translating business goals into long and short-term strategies and plans for fixed asset maintenance, with particular focus on operational and resource planning to optimize asset availability, quality, and cost control.
Provides senior leadership for the maintenance of all facilities and on-road fixed assets that support 24/7/365 bus service within the Metro Vancouver region and assisting in the management of a substantially large trades workforce, ensuring adequate resource levels and skill development to meet business requirements, and compliance with collective agreements.
Provides senior leadership and guidance for the entire portfolio of facilities and fixed asset contracted services and works closely with the TransLink Strategic Sourcing team on the qualification, award and management of all vendor contracts and services.
Identifies and takes action on potential risks and opportunities in the areas of accountability and alerts senior management on critical issues. Directs ongoing assessment of procedures and processes, implementing enhancements as necessary to streamline and optimize service support functions. Ensures alignment of all areas to enterprise standards, policies, and processes; and ensures compliance with regulatory and other related requirements.
Builds and maintains relationships with union executives and representatives, engaging in dialogue to mitigate and resolve emerging issues, and fostering acceptable productivity levels.
Assists in the development and delivery of operational metrics and key performance indicators required to measure business performance and recommends go-forward strategy to address performance gaps. Provides senior level expertise and advice to Director and CMBC executives on all aspects of Maintenance, and reports on the status of infrastructure and staff incidents at key intervals.
Represents CMBC Maintenance on various committees and stakeholder meetings; and participates in development/implementation of CMBC and enterprise initiatives.
Performs full scope of management duties, including managing staff, providing leadership for training and development, coaching, performance planning and conducting reviews. Manages relationships with contractors and consultants, providing work direction and overseeing contract compliance.

EDUCATION AND EXPERIENCE

The requirements for this job are acquired through a University degree in Management or Engineering, or an Inter-Provincial trades qualification, or comparable designation in Asset Management and 8 years of related experience in progressively responsible positions, including management of a trades or technical department in a maintenance setting.

OTHER REQUIREMENTS

Advanced knowledge of the concepts, principles, practices, and techniques pertaining to business management within the transit industry, particularly as it pertains to Maintenance best practices, Employee development and State of good repair in a cost-effective manner.
Solid understanding of the relevant systems and software pertaining to areas of accountability.
Advanced planning and organizational skills to develop strategies and plans for all areas of accountability.
Advanced interpersonal and communication skills to provide expertise and advice.
Ability to engage in dialogue with union executives/representatives to address and resolve issues.
Ability to represent CMBC on various committees and stakeholder meetings.
Advanced analytical, problem solving and decision-making skills to identify and mitigate risks pertaining to areas of accountability, and to identify and resolve roadblocks to achieving service support goals.
Advanced leadership, development and team building skills to manage direct reports, and to provide senior direction to management of indirect reports (includes solid knowledge of labour relations, dispute resolution, and related legislation in the context of people management).
Advanced time management and organization skills to balance and coordinate effort across multiple, concurrent activities.
Solid computer skills in standard office software tools including word processing, advanced spreadsheet software and different web-based data management and industry-specific software packages.

PRIMARY PURPOSE

Provides senior leadership to Infrastructure Maintenance Managers and efficient support to CMBC’s Maintenance facilities, office buildings and on-road fixed assets within the Metro Vancouver region. This role will oversee 3 key maintenance areas in CMBC: power systems (rectifier stations & electric vehicle charging), the trolley overhead network, and fixed asset infrastructure maintenance. This role will be the owner of preventative maintenance programs and will be involved in laying out the groundwork for early business case for capital projects beyond the operating budget.