MINIMUM QUALIFICATION REQUIREMENTS

Education and Experience:

• Bachelor’s degree in STEM or business administration and a minimum of seven (7) years of experience in Project or Program Management, of which 5 have included responsibility for managing a team or an equivalent combination of education, training and experience.

Knowledge, Skills and Abilities:

• Extensive knowledge of asset management, infrastructure planning, financial management, enterprise infrastructure architecture
• Expert knowledge of the following technologies: cybersecurity, server, storage, network, telecom, fibre, data centre, colocation, cloud, M365, business continuance, disaster recovery, hybrid architecture
• Ability to develop and communicate strategic direction in the Infrastructure Planning space, providing leadership to operational and project resources, as well as providing advice, guidance, and recommendations to Technology Services leadership.
• Ability to establish and implement service standards, set work priorities, and schedule and lead assigned projects such as the development and implementation of systems and information technologies.
• Ability to work collaboratively within a team environment and promote a supportive, respectful and safe work environment in an economically and culturally diverse workplace and community.
• Proven skills in supervising staff, including providing feedback, dealing with conflict, corrective discipline, managing performance, and coaching.
• Effective planning, organization and work management skills
• Excellent verbal, written and presentation skills both for business focused and project documents and technical audiences; includes ability to prepare and maintain a variety of records, documentation, procedures and statistics related to the work.
• Ability to establish and maintain effective working relationships with a variety of internal and external contacts and to provide advice and assistance on matters related to the work.
• Ability to keep up with evolving technology use and trends.
• Understanding of City human resources practices and principles, collective agreements and BC legislation related to safety and labour standards and practices is an asset.
• An Enhanced Reliability Check is a requirement of the position.

Where operationally appropriate and subject to change, the City of Vancouver has a Flexible Work Program. This program allows staff to work a hybrid work week from locations that are a daily commutable distance from their work at a City worksite. At this time this position is eligible to be part of the Flexible Work Program.
Business Unit/Department: IT, Digital Strategy & 311 (1070)
Affiliation: Senior Exempt
Employment Type: Regular Full Time
Position Start Date: October, 2025
Salary Information: Pay Grade RNG-111: $125,619 to $165,280 per year

MAIN PURPOSE AND FUNCTION

The Manager, Infrastructure Planning manages the multi-year strategic and annual planning of the Infrastructure & Operations division. This entails managing infrastructure assets with a focus on lifecycle replacement, financial budgeting, program delivery, and strategic architecture modernization roadmaps. The Manager, Infrastructure Planning is responsible for planning, organizing, and monitoring the delivery of software and hardware assets, through negotiated multi-year agreements, totalling in excess of $15 million capital spend per year, and a similar amount in operating spend. Additionally, develops published infrastructure architecture standards for datacenter (on-premises, co-location, cloud) and hardware (network, fibre, server, and storage devices) to ensure efficient and sustainable operations.

SPECIFIC DUTIES/RESPONSIBILITIES

• Manage a staff of exempt and union technical professionals who provide IT asset management, architecture, budgeting, procurement, and project management functions; hire and train new staff, set goals and standards, provide leadership and coaching, including development programs for team members, and other work-related activities.
• Plans project and operational work that can include the creation of temporary or regular full-time positions funded via capital or operating budgets, manages the resulting hiring processes
• Manages governance, budget, resources, change, risk and other aspects of large-scale (multi-million dollar, multi-year), complex, cross-department programs and projects relating to Infrastructure Planning as part of executing the Annual Technology Plan (ATP).
• Develop, recommend, and manage Infrastructure and Operations (IO) budgets; forecast, review, and approve costs; provide TCO analysis for:o I&O’s annual capital spend of $15M (TS’ total capital spend is approx. $33M/annum)o I&O’s annual operating spend on software and support (exceeds $10M/annum)
• Manage the P2P (procure to pay) process for all IO purchases, track costs from commitment to actualization, advise and mitigate issues. Work internally with SCM and Finance as well as externally with vendors to continually improve processes to increase forecast accuracy.
• Establishes and maintains multi-year strategic direction of the City’s Infrastructure and Operations standards, including strategic modernization roadmaps for datacenter locations (on-premises, co-location, cloud), hardware, and software. This work includes: providing presentations that include options, guidance, and recommendations to the Technology Services leadership team (TLT); the subsequent incorporation of their input and decisions; and management of the resulting operational and program work
• Provides asset and lifecycle management for infrastructure hardware and software in use at the City, including perpetual and subscription models.
• Provides subject matter expertise and key evaluation duties to Supply Chain Management in the development and evaluation of multi-million-dollar Requests for Proposals (RFPs).
• Provide recommendations and feedback to Legal Services for contract negotiation and dispute resolution with external entities and vendors.
• Responsible for the procurement, engagement, and ongoing management of vendors, contracts, and consultants to supplement internal resources, particularly for highly specialized areas of Infrastructure as required.
• Plans programs and transformational projects in detail, clearly identifying scope, budget and schedule as well as risks, resourcing, and governance.
• Actively collaborates with technology leaders to better understand business drivers, challenges and strategy and how to positively influence these through the execution of strategic programs and projects in the Infrastructure and Operations domain.
• Remains current with developments in new technologies, including releases, enhancements/new functionality and best-of-breed business processes and practices.
• Performs other duties/responsibilities as assigned.