Senior Manager: Infrastructure & Vendor Management at Liberty Group Limited

, , Guatemala -

Full Time

Start Date

Immediate

Expiry Date

03 Jan, 26

Salary

0.0

Posted On

05 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Infrastructure Management, Vendor Management, Cybersecurity, Risk Management, Service Management, Operations Management, Leadership, Team Development, ITIL, COBIT, Asset Management, Monitoring Tools, Change Management, Network Architecture, Cloud Services, LINUX, Windows

Industry

Insurance

Description

Insurance and Asset Management is best positioned to provide comprehensive investment and asset management offerings, as well as insurance solutions, to our African clients. Our goal is to meet our clients’ financial needs by offering holistic advice and competitive solutions during significant transition points in their lives. With our expertise in the Standard Bank Group, we are uniquely equipped to serve the financial needs of African clientele seeking trusted guidance on investment, insurance, and asset management solutions. In fact, we go far beyond what you’d expect from financial services – all to make sure our clients have seamless access to a comprehensive range of services, through a pioneering digital ecosystem.Business Unit The Investment Platform team is building a new and exciting financial services business which will provide a leading-edge investment platform and supporting services to independent financial advisers as well as tied advisers within Standard Bank and Liberty. You will play a key role in delivering this innovative and groundbreaking solution, transitioning our current LISP business, and supporting the vision of becoming the number one investment platform in South AfricaPurpose The purpose of the role is to work collaboratively within your team and across other teams in the business to deliver exceptional customer experiences. You will lead our infrastructure team and drive excellence across service delivery, operational support, and strategic technology initiatives. This role is pivotal in ensuring the reliability, security, and scalability of our IT infrastructure while managing vendor relationships and fostering a high-performing team culture.Key Responsibilities Service Management & Operations Oversee Service Support Management and ensure timely resolution of incidents and service requests. Manage the Service Lifecycle, ensuring services are designed, transitioned, operated, and improved effectively. Lead Asset and Configuration Management, maintaining accurate records of hardware, software, and configuration items. Implement and optimize Monitoring tools and processes to ensure proactive issue detection and resolution. Supplier & Vendor Management Manage relationships with third-party vendors and service providers in a Managed Service Environment. Ensure SLAs and KPIs are met and drive continuous improvement across supplier performance. Cybersecurity & Risk Management Collaborate with security teams to ensure robust Logical Access Management, Vulnerability Scanning, and Patch Management. Maintain compliance with cybersecurity standards and contribute to risk mitigation strategies. Leadership & People Management Lead, mentor, and develop a team of infrastructure professionals. Foster a culture of accountability, innovation, and continuous learning. Align team objectives with broader organizational goals and technology strategy. Experience At least 5 years’ experience in a similar role An understanding of South African Investment Platforms and platform operations and regulations. Proven experience in leading infrastructure teams within a Managed Service or enterprise IT environment. Strong understanding of ITIL and COBIT frameworks and their practical application. Deep knowledge of cybersecurity principles, including access control, vulnerability management, and patching. Experience with infrastructure monitoring tools and asset/configuration management systems.. Demonstrated ability to manage complex supplier ecosystems and negotiate contracts. Experience in building successful relationships and working collaboratively with external vendors Strong leadership skills with a track record of building high-performing teams. A strong understanding of change management processes A broad enterprise-wide view of the end-to-end business and a relevant degree of appreciation for strategy, processes, and capability, enabling technologies, and governance. Lead incident response and disaster recovery simulations Knowledge of network architecture, server and storage infrastructure, cloud services (AWS, Azure, Google Cloud). Knowledge of LINUX, Unix, Windows, Citrix, Control-M and AppDynamics. Competencies Communicating with Impact: Communicates effectively in both the written and verbal format delivering clear, succinct messages. Customer Service: Commits to achieving high quality results and provides a prompt, suitable and personalised service to customer’s that meets their needs. Take personal accountability for delivery. Driving for Excellence: Approaches work in an orderly and systematic manner to ensure the achievement of high-quality customer service. Analytical Thinking: Understands a situation or problem by breaking it into smaller pieces and tracing the implications of a situation in a step-by-step way. Entrepreneurial and Commercial Thinking: Understands the economic environment and able to make well informed business decisions. People Skills: The ability to influence a wide range of diverse individuals and groups positively. Resilience: Responds to stressful situations in a calm and proactive manner and keeps self and team focused on balancing personal energy with business result. Teamwork and Cooperation: Cooperates with others to accomplish common goals. Persuading and Influencing: The ability to persuade, convince and influence others for the purpose of achieving desired results. Leading Change: Continually looks for and encourages others to see opportunities for new and innovative approaches to solving organisational problems. Trust and Integrity: Shows sincerity, honesty and consistency in words and actions. Minimum Qualifications Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s preferred). ITIL Foundation (minimum), with Practitioner or Expert level certifications highly desirable. COBIT certification or demonstrable experience with COBIT governance principles. Liberty Values Suitability for Persons with Disability Insurance and Asset Management (IAM) is an equal opportunity employer and are committed to creating an inclusive environment for all employees. As part of our commitment to Diversity, Equity and Inclusion, we encourage applications from people with disabilities.

Responsibilities

The role involves overseeing service support management and ensuring timely resolution of incidents and service requests while managing vendor relationships. Additionally, the manager will lead the infrastructure team to ensure the reliability, security, and scalability of IT infrastructure.