Senior Manager - Innovations, Systems Improvement at MR DIY Philippines

Quezon City, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

12 May, 26

Salary

0.0

Posted On

11 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Process Improvement, Data Gathering, System Testing, Training Coordination, Documentation, Analytical Skills, Communication Skills, Coordination Skills, Retail Operations, User Acceptance Testing, Workflow Documentation, Post-Implementation Monitoring, SOP Maintenance, Project Tracking, MS Office Proficiency, Cross-Functional Teamwork

Industry

Retail

Description

Job Summary The Specialist for Innovations & Systems Improvement supports the execution of process improvement initiatives, system rollouts, and operational enhancements that elevate retail efficiency. This role assists in data gathering, testing, documentation, training coordination, and post-implementation monitoring to ensure successful adoption of new tools and processes across stores. The Specialist serves as an on-ground and office-based support resource for transformation activities, ensuring that RCOE teams and store operations receive the system and process improvements needed to run efficiently. Key Responsibilities: Process Improvement Support Assist in reviewing current store processes to identify inefficiencies, pain points, and improvement opportunities. Support in developing process maps, improvement proposals, and workflow documentation. Gather feedback from store visits, operations teams, and stakeholders to support solution design. System Testing & Rollout Assistance Support UAT (User Acceptance Testing) activities for new tools or system enhancements. Coordinate with IT, store teams, and RCOE units for pilot implementations and system rollout requirements. Assist in implementing system and tool enhancements in assigned stores. Training & Change Enablement Prepare training materials, guides, and communication content for system and process rollouts. Support training sessions, webinars, and coaching activities for store teams and Area Managers. Gather user feedback during rollout to refine materials or processes. Post-Implementation Monitoring Track adoption rates, system usage, and process compliance at the store level. Consolidate issues, risks, and user concerns and escalate them to the Senior Manager. Monitor KPIs and create regular performance and progress reports. Documentation & SOP Support Maintain accurate and updated SOPs, workflow diagrams, and process documents. Ensure all improvements are properly documented for reference and audit use. Support the development of governance tools and checklists for continuous improvement. Coordination & Administrative Support Coordinate schedules, meetings, and project activities among stakeholders. Provide administrative support for project tracking, status reports, and communication materials. Assist in retrieving and organizing data needed for analysis and decision-making. Qualifications: Bachelor’s degree in Industrial Engineering, Information Systems, Business Management, or related field. 1–3 years of experience in process improvement, business analysis, retail operations, or systems support. Strong analytical and documentation skills. Basic knowledge of process mapping and familiarity with retail systems is an advantage. Good communication and coordination skills; comfortable working with cross-functional teams and stores. Proficient with MS Office; exposure to testing tools or workflow software is a plus. May be required to travel to stores and business locations nationwide to support project implementation, on-ground assessments, and strategic initiatives. Amenable to work in Eastwood, Libis.

Responsibilities

The Specialist for Innovations & Systems Improvement supports process improvement initiatives and system rollouts to enhance retail efficiency. Key responsibilities include assisting in process reviews, system testing, training coordination, and post-implementation monitoring.