JOB DESCRIPTION:

TD’s ITMI is a specialized team dedicated to both Insider and Externally focused financial crimes investigations related to employees and customers. Using a risk-based approach, the team is responsible to identify, contain, investigate, mitigate, and manage risks by developing key strategies, designing comprehensive security programs, educating businesses within TDBG on security measures and protocols, and working collaboratively with internal and external partners. Security programs are developed to positively impact and support business operations, through security related policies, procedures, and projects, all focused on reducing risks and protecting the Bank.

JOB DESCRIPTION/ACCOUNTABILITIES:

• Lead a high performing team; provide ongoing feedback and performance reviews, coach and develop employees and ensure performance management activities are undertaken and completed for all employees;
• Review and assess incoming files and allocate to appropriate Investigators / Investigative Specialists;
• Conduct investigations in the capacity of a working lead where complex cases have been specifically assigned ensuring proper analysis and investigation standards are followed;
• Generally involved in more complex/sensitive investigations that may have significant reputational/ organizational impact;
• Ensure investigations are professionally conducted and completed in a timely manner;
• Represents the Bank in court proceedings;
• Ensures an integrated approach with other business areas, broader organization, and enterprise as appropriate;
• Establishes effective relationships with different Stakeholders and act as brand ambassador for our line of business both internally and externally;
• Prepares and delivers as a SME at seminars to both banking employees and approved outside associations as required;
• Coordinates and prioritizes multiple initiatives and manages resource allocation;
• Shares knowledge, information, skills, and subject matter expertise among the team and ensures the timely communication of issues and encourages good working relationships with other functions and teams;
• Establishes and fosters a cohesive team; promotes a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives;
• Assists with Physical Security / Robbery investigations upon request;
• Participates in the on-call program within the assigned Regions after hours;
• Identifies and communicates procedural weaknesses to businesses and participates in Root Cause Analysis during Post Investigative Reviews (PIRs) as required;
• Maintain strong awareness of emerging trends and investigative techniques for own area of specialty;
• Maintain a culture of risk management and control, supported by effective processes in alignment with TD’s risk appetite; and
• Supports the AVP, ITMI-Canada in various tasks as required.

QUALIFICATIONS/COMPETENCIES/ACCREDITATION:

• Deep knowledge and understanding of businesses / technology, and organizational practices/ disciplines;
• Undergraduate degree or relevant professional certifications, designations, and/or 7+ years relevant experience;
• Ability to present and make recommendations to senior management and executives;
• Demonstrated, broad and in-depth knowledge of investigative techniques, proper protocol and financial criminal trends;
• Excellent written and oral communication skills;
• Sound knowledge of analytical tools and techniques;
• Demonstrated decision making abilities and judgment skills;
• Proven ability to effectively work in a fast-paced, high volume environment;
• Ability to effectively prioritize, multi-task and adapt to changing priorities;
• Flexible schedule allowing for travel as required and on-call, after hour’s callback;
• Excellent Interviewing skills;
• Proven experience testifying in court;
• Knowledge of investigative best practices and evidence gathering/continuity requirements;
• Proven knowledge of Bank policies, standards and processes; and
• Good knowledge of Criminal Law, Privacy Legislation etc.

WHO WE ARE:

TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Manages/leads a team of specialized professionals in the analysis and/or the investigation process for a specific area and assigns and monitors caseloads to ensure potential losses to the bank are minimized.