Pooja Samant

Nationality: Indian

Contact no: +91-9820250281

Email address: samantpooja0527@gmail.com

LinkedIn: https://www.linkedin.com/in/pooja-samant-870236241/

Address: Mumbai, India

PROFILE SUMMARY

An accomplished and seasoned Operations & Business Governance Leader with 21 years of experience managing enterprise operations, business governance, and process transformation initiatives across Banking environments. Proven expertise in driving operational excellence, vendor management, process optimisation, KPI frameworks, MIS analytics, and compliance governance to improve business performance. Strategically leading complex distribution operations, partner remuneration processes, financial controls, and compliance-driven activities. Proactive in implementing process improvement initiatives that enhance scalability, reduce operational dependencies, improve turnaround times, and create sustainable business efficiencies across functions. Strong background in audit management, risk controls, regulatory compliance, MIS reporting, and business analytics, supporting leadership teams with actionable insights and improved operational visibility.

CAREER HIGHLIGHTS

 Led enterprise-wide operations and governance frameworks at HDFC Life, ensuring alignment with strategic objectives, compliance standards, and business priorities across large-scale operations.

 Managed PAN India operational programmes by coordinating cross-functional teams and stakeholders, ensuring seamless execution and improved operational effectiveness.

 Oversaw the complete lifecycle of monthly partner commission payouts, ensuring accurate processing, validation, and timely execution of CROM (Commission & Remuneration Operating Manual) payments.

 Implemented process transformation initiatives that enhanced scalability, improved workflows, reduced manual dependencies, and strengthened overall operational performance.

 Strengthened governance, audit readiness, and compliance controls, maintaining operational discipline and achieving zero critical observations during reviews.

FUNCTIONAL SKILLS

Operations Management | Business Governance | Operational Excellence | Vendor Management | Process Transformation | BFSI Operation | Stakeholder Management | MIS & Analytics | Cost Optimization | Risk & Compliance | Strategic Leadership | Strategic Planning | Program Management | Business Transformation | Workflow Optimisation | KPI Management | Performance Management | Audit Management | Cross-Functional Team Collaboration | Distribution Operations | Policy & Process Governance | Financial Control | Regulatory Compliance Standards

WORK EXPERIENCE

HDFC Life | Chief Manager – DPPM (Distribution Planning & Program Management) | Nov 2007 - Present

 Directed enterprise operations and governance frameworks, ensuring alignment with business objectives, regulatory requirements, and organisational standards.

 Managed the end-to-end process for monthly partner commission payouts, including manual processing and administration of CROM (Commission & Remuneration Operating Manual) payouts

 Executed process improvement and workflow optimisation initiatives to enhance operational scalability, reduce manual efforts, and improve turnaround times.

 Collaborated with Sales, Distribution, HR, and Finance teams to deliver business initiatives, performance programmes, and cross-functional operational goals.

 Developed MIS dashboards, KPI frameworks, and analytics reports to support informed decision-making while ensuring strong audit, risk, and compliance practices.

Standard Chartered Bank | Officer – Operations | May 2005 – Oct 2007

 Managed corporate account operations, ensuring accuracy, compliance adherence, process integrity, and timely execution of operational activities.

 Maintained MIS reporting systems and operational data records to support business tracking, reporting accuracy, and informed decision-making.

 Supported process improvement initiatives by enhancing reporting efficiency, streamlining workflows, and contributing to operational effectiveness.

AWARDS

 Employee of the Quarter – OND ’17, JAS ’17, OND ’16

 Certificates of Excellence – FY ’21–22, FY ’13–14

 Gladiator Award & Spark Award – Performance Excellence & Innovation

 Recognised in Mission in Genius ’09–10

 Multiple-time winner – Internal Cricket and Table Tennis Tournaments

EDUCATION

 PGDBA in Finance & Marketing | Thakur Institute of Management Studies & Research, Mumbai | 2005

 M.Com in Accounts | M.L. Dhanukar College of Commerce | 2005

 B.Com | M.L. Dhanukar College of Commerce | 2003

Pooja Samant

Nationality: Indian

Contact no: +91-9820250281

Email address: samantpooja0527@gmail.com

LinkedIn: https://www.linkedin.com/in/pooja-samant-870236241/

Address: Mumbai, India

PROFILE SUMMARY

An accomplished and seasoned Operations & Business Governance Leader with 21 years of experience managing enterprise operations, business governance, and process transformation initiatives across Banking environments. Proven expertise in driving operational excellence, vendor management, process optimisation, KPI frameworks, MIS analytics, and compliance governance to improve business performance. Strategically leading complex distribution operations, partner remuneration processes, financial controls, and compliance-driven activities. Proactive in implementing process improvement initiatives that enhance scalability, reduce operational dependencies, improve turnaround times, and create sustainable business efficiencies across functions. Strong background in audit management, risk controls, regulatory compliance, MIS reporting, and business analytics, supporting leadership teams with actionable insights and improved operational visibility.

CAREER HIGHLIGHTS

 Led enterprise-wide operations and governance frameworks at HDFC Life, ensuring alignment with strategic objectives, compliance standards, and business priorities across large-scale operations.

 Managed PAN India operational programmes by coordinating cross-functional teams and stakeholders, ensuring seamless execution and improved operational effectiveness.

 Oversaw the complete lifecycle of monthly partner commission payouts, ensuring accurate processing, validation, and timely execution of CROM (Commission & Remuneration Operating Manual) payments.

 Implemented process transformation initiatives that enhanced scalability, improved workflows, reduced manual dependencies, and strengthened overall operational performance.

 Strengthened governance, audit readiness, and compliance controls, maintaining operational discipline and achieving zero critical observations during reviews.

FUNCTIONAL SKILLS

Operations Management | Business Governance | Operational Excellence | Vendor Management | Process Transformation | BFSI Operation | Stakeholder Management | MIS & Analytics | Cost Optimization | Risk & Compliance | Strategic Leadership | Strategic Planning | Program Management | Business Transformation | Workflow Optimisation | KPI Management | Performance Management | Audit Management | Cross-Functional Team Collaboration | Distribution Operations | Policy & Process Governance | Financial Control | Regulatory Compliance Standards

WORK EXPERIENCE

HDFC Life | Chief Manager – DPPM (Distribution Planning & Program Management) | Nov 2007 - Present

 Directed enterprise operations and governance frameworks, ensuring alignment with business objectives, regulatory requirements, and organisational standards.

 Managed the end-to-end process for monthly partner commission payouts, including manual processing and administration of CROM (Commission & Remuneration Operating Manual) payouts

 Executed process improvement and workflow optimisation initiatives to enhance operational scalability, reduce manual efforts, and improve turnaround times.

 Collaborated with Sales, Distribution, HR, and Finance teams to deliver business initiatives, performance programmes, and cross-functional operational goals.

 Developed MIS dashboards, KPI frameworks, and analytics reports to support informed decision-making while ensuring strong audit, risk, and compliance practices.

Standard Chartered Bank | Officer – Operations | May 2005 – Oct 2007

 Managed corporate account operations, ensuring accuracy, compliance adherence, process integrity, and timely execution of operational activities.

 Maintained MIS reporting systems and operational data records to support business tracking, reporting accuracy, and informed decision-making.

 Supported process improvement initiatives by enhancing reporting efficiency, streamlining workflows, and contributing to operational effectiveness.

AWARDS

 Employee of the Quarter – OND ’17, JAS ’17, OND ’16

 Certificates of Excellence – FY ’21–22, FY ’13–14

 Gladiator Award & Spark Award – Performance Excellence & Innovation

 Recognised in Mission in Genius ’09–10

 Multiple-time winner – Internal Cricket and Table Tennis Tournaments

EDUCATION

 PGDBA in Finance & Marketing | Thakur Institute of Management Studies & Research, Mumbai | 2005

 M.Com in Accounts | M.L. Dhanukar College of Commerce | 2005

 B.Com | M.L. Dhanukar College of Commerce | 2003