Senior Manager, IT Applications at Jobgether

, , United States -

Full Time

Start Date

Immediate

Expiry Date

26 Feb, 26

Salary

155000.0

Posted On

28 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, IT Production Support, Vendor Management, Application Performance, System Stability, Analytical Skills, Problem-Solving, Communication Skills, Interpersonal Skills, Organizational Skills, Time Management, Technical Proficiency, Change Management, Retail Systems, Operational Technology, Collaboration

Industry

Internet Marketplace Platforms

Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Manager, IT Applications in the United States. This role offers the opportunity to lead a dynamic IT Applications team responsible for retail systems and operational technology in a high-energy, fast-paced environment. As Senior Manager, you will oversee production support, application performance, and system stability while guiding a team of business analysts to deliver high-quality solutions. You will collaborate closely with IT and business stakeholders, manage vendor relationships, and drive strategic initiatives to optimize operational efficiency. The role includes leading incident response, ensuring compliance, and implementing enhancements while mentoring your team. Your work will directly impact operational excellence, technology reliability, and the overall customer experience across retail operations. This position combines leadership, technical acumen, and cross-functional collaboration to influence both strategic and day-to-day IT operations. \n Accountabilities Oversee the day-to-day operations of retail IT applications, ensuring system stability, performance, and compliance. Lead and mentor a team of production business analysts, fostering collaboration and professional growth. Manage application support, including monitoring, maintenance, incident response, and root cause analysis. Drive strategic initiatives to enhance operational efficiency and optimize application performance. Partner with IT and business stakeholders to align technology solutions with operational goals. Manage vendor relationships, contracts, and deliverables, ensuring alignment with project milestones and service level agreements. Implement change management procedures, compliance requirements, and production standards. Requirements Bachelor’s degree required. 5+ years managing large-scale application portfolios, IT production support teams, and vendor relationships. Extensive experience in IT production support for commercial applications, preferably in retail environments. Strong leadership and people management skills; ability to motivate technical teams and foster collaboration. Analytical and problem-solving capabilities to proactively identify and resolve technical issues. Excellent communication and interpersonal skills for engaging technical and non-technical stakeholders. Organizational and time management skills to handle multiple initiatives simultaneously. Technical proficiency in MS Office Suite, project management tools (SmartSheets, Jira), and basic database querying. Preferred: experience with Aptos, MMS, Oracle, ServiceNow, or other retail software and work order systems. Benefits Total compensation: $121,000–$155,000 + annual bonus. Health, dental, and vision insurance (eligibility applies). 401(k) retirement plan. Employee assistance programs and professional development opportunities. Employee perks including discounted lodging, food, gear, ski passes, and lessons. Flexible remote work options across multiple U.S. states. \n Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. 📊 It compares your profile to the job’s core requirements and past success factors to determine your match score. 🎯 Based on this analysis, we automatically shortlist the three candidates with the highest match to the role. 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team. Thank you for your interest! #LI-CL1

Responsibilities

Oversee the day-to-day operations of retail IT applications, ensuring system stability, performance, and compliance. Lead and mentor a team of production business analysts while managing application support and driving strategic initiatives.