Senior Manager, Key Account Management at Prudential plc

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

0.0

Posted On

30 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Stakeholder Management, Client Management, Operational Execution, Governance Oversight, Risk Management, Business Planning, Account Management, Partnership Distribution, Analytical Capability, Problem Solving, Commercial Acumen, Presentation Skills, Bancassurance Products, Regulatory Compliance, Coordination, Execution

Industry

Financial Services

Description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. This role is responsible for the end‑to‑end management of assigned bancassurance partners, with a strong focus on operational execution, governance oversight, and day‑to‑day account delivery. You will work closely with bank partners and internal teams to ensure smooth partnership operations, sustainable business growth, regulatory compliance, and operational continuity. The role plays a critical part in safeguarding partnership delivery by overseeing governance processes, managing operational risks, and driving effective execution of agreed initiatives and business plans. Key Responsibilities Account and Partnership Management Manage and maintain strong working relationships with assigned bank partners Execute agreed business strategies and annual business plans in close collaboration with bank partners and internal stakeholders Conduct regular business and operational reviews to monitor performance, resolve issues, and ensure alignment with agreed objectives Operational Execution and Governance Oversee day‑to‑day operational execution for assigned bancassurance accounts, ensuring timely delivery of initiatives and business activities Act as a key coordination point across internal functions including operations, customer servicing, product, compliance, risk management, finance, and information technology Ensure adherence to regulatory requirements, governance standards, and internal control frameworks, including proper documentation, approvals, and reporting Support the preparation, coordination, and follow‑up of governance forums, regulatory submissions, internal reviews, and audits where applicable Business Planning and Delivery Support the formulation and execution of sales, marketing, and customer engagement initiatives with bank partners Track, monitor, and report progress of initiatives, projects, and deliverables against agreed timelines and commitments Identify operational, execution, or delivery gaps and proactively recommend mitigation actions to minimize risks Stakeholder and Internal Coordination Serve as a key point of contact between bank partners and internal teams on operational, governance, and execution‑related matters Ensure clear and effective communication of business requirements, operational changes, and governance updates to all relevant stakeholders Support cross‑functional alignment to ensure smooth implementation of initiatives and minimise operational and delivery risks Job Requirements Qualifications Degree in any discipline Insurance‑related and/or investment‑related qualifications will be an added advantage Experience Minimum of ten years’ experience in banking, insurance, or financial services, preferably within bancassurance or partnership distribution environments Proven experience in account management, operational execution, and stakeholder coordination Strong numerical and analytical capability Meticulous, with the ability to perform effectively under pressure Skills and Competencies Strong stakeholder and client management skills, with the ability to engage senior internal and external stakeholders Solid understanding of bancassurance products and end‑to‑end operational processes Strong governance awareness, risk sensitivity, and attention to detail Ability to manage multiple priorities and deliver results in a fast‑paced environment Strong business and commercial acumen, with structured problem‑solving skills and the ability to translate complex issues into clear, actionable insights Demonstrated experience in developing high‑quality management presentations, with strong presentation skills and the ability to build clear, compelling narratives for senior management and partners Background in management consulting or consulting‑style roles will be a strong advantage Self‑motivated, proactive, and able to work with minimal supervision Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For Every Life, For Every Future. Prudential plc provides life and health insurance and asset management to 18 million customers across 24 markets in Asia and Africa. We are headquartered in London and Hong Kong and are focused on four strategic regions: Greater China, ASEAN, India and Africa. We are served by around 68,000 average monthly active agents and more than 200 bank partners. Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom. Find out more at www.prudentialplc.com Follow us on LinkedIn

Responsibilities

This role manages the end-to-end operations for assigned bancassurance partners, focusing on operational execution, governance oversight, and day-to-day account delivery to ensure smooth partnership operations and sustainable business growth. Key duties include managing partner relationships, overseeing operational execution, ensuring regulatory adherence, and driving the execution of agreed business plans and initiatives.