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Senior Manager Key Accounts (f/m/d) - Managed Service Provider at Cronon GmbH

Berlin, , Germany -

Full Time

Start Date

Immediate

Expiry Date

08 Apr, 26

Salary

0.0

Posted On

08 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Management Experience, Sales Operations, Cloud Consulting, Upselling, Cross-Selling, Customer Experience, KPI Definition, Technical Understanding, Communication Skills, Presentation Skills, Negotiation Skills, Entrepreneurial Thinking, Results Orientation, Self-Motivation, Business Acumen, Analytical Skills

Industry

IT Services and IT Consulting

Description

As Senior Manager Key Accounts, you are a key leader responsible for the strategic management and operational development of our existing customer business: Tasks Management of the Key Account, Sales Operations and Cloud Consulting teams. Identification and priorisation of upselling and cross-selling potential. Ensuring an outstanding customer experience and high customer satisfaction. Defining KPIs (e.g. customer lifetime value, retention rate, upsell revenue) and regularly monitoring performance in the areas you manage. You will work closely with service management and product management and act as the central point of contact between business and technology. Qualifications Several years of management experience in a similar role, ideally in a technology- or solution-oriented company (SaaS, Cloud, IT Services). Strong technical understanding of cloud technologies and complex IT solutions in order to be a credible partner for technical teams and customers. Excellent communication, presentation and negotiation skills in German and English (written and spoken). A high degree of entrepreneurial thinking, results orientation and a hands-on mentality. High level of self-motivation and proactivity in the way of working. Strong business acumen and analytical skills. Benefits Hybrid working model. Flexible working hours through trust-based working hours. At some locations a subsidized canteen and various free drinks. Modern office space with very good transport connections. Various employee discounts for activities and products. Employee events such as summer and winter parties, as well as workshops. Numerous training and development opportunities. Various health offers, such as sports and health courses.

Responsibilities

The Senior Manager Key Accounts is responsible for managing key accounts and leading sales operations and cloud consulting teams. This role involves ensuring customer satisfaction and identifying upselling and cross-selling opportunities.