Senior Manager, Language Services) - UK or Spain - Home or office based
ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development
The Senior Manager, Language Services, is a member of the department’s senior staff and is responsible for contributing ideas into the overall management and well-being of the department, proactively identifying new service areas, business opportunities and/or solutions for our clients, growing revenue, serving as a mentor to Manager and Team Lead staff and consistently identifying and implementing new ways to improve the quality of department work, revenue per FTE, and job satisfaction for staff.
Senior Managers are expected to specialize in multiple functions (i.e. project management, client management, resource/vendor management, business development, financial management, technology, risk management), be proficient in all aspects of the business they lead and related departments and be able to lead multiple complex teams.

What You Will Be Doing:

• Developing and implementing patient care service strategies that align with clinical trial objectives and enhance patient satisfaction.
• Collaborating with cross-functional teams, including clinical operations and regulatory, to ensure comprehensive patient support throughout the trial process.
• Monitoring patient feedback and outcomes to identify areas for improvement and implement effective solutions.
• Building relationships with healthcare providers and patient advocacy groups to enhance support and engagement for trial participants.
• Staying informed about industry trends and best practices in patient care to drive innovation within ICON’s patient services.

Your Profile:

• Degree in healthcare, life sciences, or a related field; advanced degree is preferred.
• Significant experience in patient care services or clinical operations, ideally within the healthcare or clinical research sectors.
• Strong understanding of patient engagement strategies and regulatory considerations in clinical trials.
• Excellent communication and interpersonal skills, with the ability to connect with diverse stakeholders effectively.
• Strong analytical skills, with experience using data to inform patient care initiatives and decision-making.

What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.

Visit our
careers site
to read more about the benefits ICON offers.
At ICON, inclusion & belonging are fundamental to our culture and values. We’re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know
Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.

• Developing and implementing patient care service strategies that align with clinical trial objectives and enhance patient satisfaction.
• Collaborating with cross-functional teams, including clinical operations and regulatory, to ensure comprehensive patient support throughout the trial process.
• Monitoring patient feedback and outcomes to identify areas for improvement and implement effective solutions.
• Building relationships with healthcare providers and patient advocacy groups to enhance support and engagement for trial participants.
• Staying informed about industry trends and best practices in patient care to drive innovation within ICON’s patient services