SENIOR MANAGER, LAST MILE

Company Name: Transportation Management Services Inc. (TMS)
Position Type: Fixed Term Contract, Planning Role
Reports to: Project Lead
Location: Remote with multiple site visits to Kansas City, Missouri, United States required

POSITION OVERVIEW

We are seeking a skilled and experienced Senior Manager, Last Mile to lead the planning, coordination, and delivery of last mile operations for a world-class transportation program at a major international sporting event.
The Last Mile is the critical link between transport hubs and venue entrances, and this role ensures those final connections are safe, efficient, accessible, and engaging for all client groups. Working in close collaboration with venue teams, transport partners, and security providers, the Senior Manager will create seamless crowd movement and a positive arrival and departure experience.

SKILLS AND KNOWLEDGE

• Proven leadership and experience in last mile planning and operations, knowing the importance of building strong partnerships across a diverse range of stakeholders
• Motivates and manages multi-agency teams effectively during planning and live operations
• Responds quickly and effectively to operational challenges. Prioritizes safety, efficiency and customer experience and balances immediate operational needs with longer term objectives
• Excellent knowledge of the passenger transport industry in one or more of the following areas (Bus, Coach, Chauffeur, Taxi, Rail, Fleet, etc.)
• Ability to translate complex operational requirements into clear, actionable plans
• Empathetic to culturally diverse audiences
• Lead and attend meetings always representing TMS with the highest standard. Ensure timely response to all communications and maintain all documentation in company files and folders and sharing key documentation as required
• Flexibility in working hours – no two days are the same. Be willing to work flexible and extended hours throughout the event period

QUALIFICATIONS AND EXPERIENCE

• University degree or equivalent professional experience
• Proficient in English (written and oral)
• Preferably 8-10 years of progressive responsibilities and work-related experience, and any combination of education and training, which provide the required knowledge, skills and abilities to perform the essential functions of the job, combined with demonstrated professional growth and achievement
• Previous involvement in complex event operations, preferably at FIFA World Cup™ or Olympics scale or equivalent
• Experience of working in International and US major events, preferably within a transport, venue or logistics planning capacity
• Demonstrated success in planning and delivering large-scale pedestrian movement or access operations and crowd management
• Strong understanding of public safety, accessibility, and crowd dynamics
• Advanced skills in writing operational and readiness plans, and post event reporting
• Strong business acumen and transport language
• Advanced working knowledge of Microsoft Office 365 software
  The employees’ responsibilities reflect the current needs and requirements of the Company as at the date of issuing this position description. However, the services that the employee is required to provide for the Company may change over time as circumstances dictate.
  TMS is proud to be an Equal Opportunity Employer (EOE). We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law