Senior Manager, Learning and Development at TTEC

Ciudad de México, , Mexico -

Full Time

Start Date

Immediate

Expiry Date

10 Aug, 26

Salary

0.0

Posted On

12 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Coaching, Adult Learning, Data Analysis, Reporting, Customer Service, MS Office, Oracle, Kronos, Tandberg, Call Center Management, Team Leadership, Operational Management

Industry

Outsourcing and Offshoring Consulting

Description

Your potential has a place here with TTEC’s award-winning employment experience. As a Senior Manager, Learning and Development, working on-site in Mexico City, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Mexico says it all! What You’ll Do Do you have a passion for helping others and giving them peace of mind? In this role, you will provide coaching, motivation and support to enhance the engagement and success of their team of training specialists in attaining targets and goals. You’ll contribute to the success of the customer experience and the team’s overall success. During a Typical Day, You’ll Achieve 100%25 of training completion goals Manage day-to-day operations, processes, and reporting Improve the key success metrics associated with training goals Deliver excellent customer service and communication Develop, coach, support, and evaluate the team Ensure the team has tools, systems, and support needed to perform training What You Bring to the Role 2-3 years’ experience managing training and/or adult learning programs 6+ years’ experience in training and/or adult learning Strong coaching shills Data analysis and reporting skills High customer service orientation Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint), Oracle, Kronos, Tandberg or ability to learn technology quickly Call center experience What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Ask us about our paid time off (PTO) and wellness and healthcare benefits And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit https://mybenefits.ttec.com/ for more information. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. About TTEC TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Responsibilities

Lead and coach a team of training specialists to achieve 100% training completion goals and improve key success metrics. Manage day-to-day operations, reporting, and ensure the team has the necessary tools and support to succeed.