Position: Senior Manager, Learning and Performance, Atlas HOPE, Justice & Opportunity
Reports to: Assistant Vice President, Atlas Workforce, Justice & Opportunity

ORGANIZATION SUMMARY:

United Way of New York City (UWNYC) works with a coalition of trusted partners to unite community power with citywide possibility. Together, we meet today’s most urgent needs while building transformative solutions for tomorrow — striving for health, opportunity, and prosperity for every New Yorker in every neighborhood. Part of the United Way Worldwide system, one of the world’s most recognized charitable brands, we believe that New Yorkers deserve to thrive where they live and envision a future where all New Yorkers have the resources they need to live long, healthy lives in flourishing and resilient neighborhoods. We strive to model our values in all our relationships, both internal and external: Collaboration, Compassion, Integrity, Accountability, and Superior Performance.

POSITION OVERVIEW:

In partnership with the NYC Department of Youth and Community Development’s (DYCD) Office of Neighborhood Safety (ONS), UWNYC (as prime vendor) is committed to implementing Atlas. Atlas is a portfolio of initiatives grounded in evidence-based practices, to achieve improved public safety and community well-being across New York City. The Senior Manager, Learning and Performance, Atlas HOPE will play a leadership role in the overall learning and development culture and practice of the program.
The Senior Manager will partner with staff at various levels to identify, develop, and implement strategies to address performance gaps within both the program’s coordinating agency (UWNYC) and implementing provider agencies. They will lead the development and monitoring of operational and programmatic performance metrics for each major component of the program including outreach and engagement, case management, cognitive behavioral intervention, transitional work experience, and staff development. This role will contribute to organizational culture aligned with the program’s core commitments.
Justice & Opportunity is a new unit and UWNYC will look to the Senior Manager to execute key strategies and objectives, collect, and analyze metrics and impact goals, and implement operational & organizational structures to enhance cross-functional collaboration around justice initiatives. This unit is essentially in “startup” mode and requires an entrepreneurial, self-motivated individual who is comfortable and inspired by supporting a new unit.

SKILLS, KNOWLEDGE, AND EXPERIENCE:

• A Bachelor’s degree required (Master’s degree preferred) in social work, criminal justice, community engagement, or other related field preferably.
• A minimum of three years of related experience in leadership, administrative, and managerial Community-Based organization (CBO) programming.
• Deep understanding of the criminal legal system, stakeholders, agencies, and providers; context within New York City preferred.
• Experience with large-scale program implementation.
• Strong verbal and written communication skills with exceptional attention to detail.
• Recognition of the importance of interdepartmental coordination and communication.
• Highly developed interpersonal and communication skills and a strong ability to build partnerships.
• Ability to work independently and as a team player.
• Excellent writing, editing, verbal, and presentation skills.
• Innovative thinker, with a track record for translating strategic thinking into action plans and results.
• Demonstrated experience building, leading, and mentoring a team of program specialists, both internal and external.
• Excellent decision-making and creative problem-solving skills required.
• Management skills, including the ability to manage budget priorities.
• A passion for UWNYC’s mission, vision, and accomplishments.

Key Competencies:

• Program Implementation
• Planning and Project Management
• Cultural Competency
• Analytical and data skills
• Critical Thinking & Creative Problem Solving

ADDITIONAL REQUIREMENTS:

• Successful completion of background check.
• UWNYC is presently on a Hybrid/In-Person work schedule.