DESCRIPTION
Job Overview:
The Senior Manager of Learning and Innovation to lead the design, implementation, and enhancement of our learning strategies. This role, reporting into the VP of Talent and Development, will play a key part in shaping and evolving the learning culture within the organization, ensuring our associates have access to world-class learning solutions. In this role, you will work closely with cross-functional teams to create impactful, engaging, and scalable learning solutions that drive individual and organizational performance and learning innovation.
Your Responsibilities:
Content Development & Delivery:
- Oversee the creation of high-quality, engaging learning content, using a variety of AI and other authoring modalities
- Partner with subject matter experts to develop relevant and up-to-date learning materials and resources
- Partner with the eLearning Specialist to assess various learning technologies, including Learning Management Systems (LMS), and other digital tools to deliver scalable learning experiences.
Learning Experience and Design:
- Advocate for learner-centered design to ensure that all learning experiences are engaging, relevant, and impactful.
- Drive the use of best practices in adult learning, blended learning, and instructional design to enhance learning experiences across the organization.
- Implement assessment and evaluation strategies to measure the effectiveness of learning programs and improve based on feedback.
- Monitor industry trends and innovations to incorporate new learning technologies and methodologies.
Team Leadership & Collaboration:
- Partner with a team of external instructional designers, learning specialists, and content developers.
- Collaborate with senior leadership to define key learning objectives and measurable outcomes.
Change Management:
- Manage the change process associated with new learning initiatives, ensuring smooth adoption across the organization.
- Communicate the value of learning programs to stakeholders at all levels of the organization.
Process improvement:
- Create standard operating procedures for companywide wide training programs.
- Perform project management and analytics to ensure training milestones are met and deliverables achieved.
Leadership:
- Hold oneself accountable for delivering on business goals, company initiatives and other strategic planning initiatives as assigned.
- Proven leadership and change management skills on a large scale.
- Proven ability to prioritize and effectively communicate objectives.
- Anticipate needs across the organization and manage companywide resources to provide timely and reliable service to internal and external customers.
- Demonstrate and model company values internal and external customers.
Skills & Qualifications:
- Bachelor’s degree in Human Resources, IT, Business Administration, Education, or a related field. Master’s degree or certifications in Learning and Development or Instructional Design is a plus.
- Minimum of 7-10 years of experience in content creation, learning and development, with at least 3 years in a managerial or leadership role.
- Strong understanding of instructional design methodologies, and learning technologies (e.g., LMS, eLearning authoring tools).
- Proven experience designing and implementing learning programs at scale.
- Self-starter with strong interpersonal and communication skills. Strong written, verbal, analytical skills.
- Strong project management skills with the ability to lead multiple initiatives simultaneously.
- Data-driven mindset with the ability to use analytics to drive decisions and continuous improvement.
- Proven ability to build relationships with stakeholders at all levels of the organization.
- Proficient with learning management systems (LMS) and other digital learning platforms.
- Proficient in Microsoft 365.
- Experience with eLearning development tools (e.g., Synthesia, Articulate, Captivate,) is a plus.
- Valid Driver’s License and State Mandated Vehicle Insurance
- Proficient in English
What We Offer: As an associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match.
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