Senior Manager/ Manager, Anticipatory Operations Centre (AOC) at Public Service Division

, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

02 Apr, 26

Salary

0.0

Posted On

02 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Analysis, Trend Identification, Operational Monitoring, Report Writing, Communication Skills, Collaboration, Policy Implementation, Operational Compliance, Situational Awareness, Emergency Response, Stakeholder Liaison, Administrative Support, Training Development, Continuous Improvement, Analytical Skills, Organizational Skills

Industry

IT Services and IT Consulting

Description

[What the role is] The incumbent supports the comprehensive real-time monitoring and trend analysis operations under the supervision of the Assistant Director. This role focuses on executing daily situational monitoring activities, consolidating operational data, and supporting early detection of emerging enforcement and rehabilitation trends. He/ She collaborates with other centers for comprehensive vape management, whilst coordinating with external agencies to maintain operational awareness and support the national effort against vaping through effective anticipatory intelligence and reporting. [What you will be working on] Real-Time Monitoring & Data Consolidation Execute daily situational monitoring across all vaping case management operations, tracking case volumes, offender demographics, and compliance patterns. Consolidate and verify operational data from different agencies and centers, cross-referencing intelligence across general and etomidate tracks to support early-warning assessments. Maintain operational dashboards and tracking systems to ensure accurate, real-time visibility of case management operations for management oversight. Trend Analysis & Reporting Support Analyse enforcement and rehabilitation trends including spikes in case volumes, shifts in demographics, or compliance issues that may require management attention or escalation. Assist in preparation of Case Management reports, analytical summaries, and management briefings by generating insights and highlighting emerging patterns. Contribute to development and maintenance of reporting templates and frameworks to ensure consistent and timely management reporting. Ops-Policy Support & Process Compliance Support translation of policy directives into operational processes and assist in identifying operational gaps or areas for SOP refinement. Contribute to continuous improvement initiatives and ensure compliance with established operational procedures and quality standards across AOC functions. Assist in documentation of operational decisions and maintenance of institutional knowledge records. Inter-Agency Coordination & Stakeholder Liaison Coordinate with government and non-governmental agencies for case handovers and operational alignment. Facilitate information sharing with external partners to maintain effective working relationships. Participate in inter-agency meetings and operational coordination activities as required. Duty Operations & Escalation Management Participate in rotational duty arrangements if required, to provide operational oversight and ensure service continuity. Monitor and respond to urgent operational incidents, coordinate emergency responses, and escalate complex cases to the Assistant Director as appropriate. Maintain situational awareness during duty periods and provide timely updates to management on critical operational matters. Administrative & General Duties Provide administrative support for AOC activities including secretariat functions for operational meetings and special projects as required. Support training and development activities for operational staff and contribute to team capability building. Perform other duties as assigned by the Assistant Director or senior management. [What we are looking for] Qualifications and Experience Substantial relevant experience, preferably in public administration, public policy, data analytics, operations management, or related field with minimum 3 to 5 years' relevant experience in operations management, policy implementation, or analytical roles within government, healthcare, or regulatory environments. Demonstrated experience in operational monitoring, data analysis, and trend identification with ability to consolidate information from multiple sources and generate actionable insights. Experience working with government agencies, statutory boards, or external partners in operational or enforcement contexts. Core Competencies and Skills Strong analytical, organisational, and communication skills with ability to work effectively in fast-paced, multi-priority environments and maintain operational readiness under pressure. Excellent report writing and presentation skills with attention to detail and accuracy for management decision-making. Proven ability to work collaboratively across teams and agencies to support operational coordination and alignment. The successful candidate will be offered a 1-year contract (with option for automatic renewal for a further one year) in the first instance. Shortlisted candidates would be contacted within 30 days from the closing date of the advertisement. We regret that only shortlisted candidates would be notified. http://jobs.careers.gov.sg The Singapore Public Service plays a key role in the economic growth, progress and stability of Singapore by formulating and implementing government policies, as well as providing key public services. Whether you are a fresh graduate joining the workforce or an experienced professional, the Singapore Public Service offers a great variety of job opportunities for you. The work in the Public Service can be broadly categorised into the following sectors: Economic, Social, Security & External Relations, and Administration & Corporate Development. Be part of the team that shapes the future of Singapore. Log on and take your first step towards a career that matters! Need help? Please click here for assistance. Our team will contact you shortly!

Responsibilities

The role involves real-time monitoring and trend analysis of vaping case management operations, consolidating operational data, and supporting early detection of trends. The incumbent will also coordinate with external agencies and contribute to operational oversight and compliance.