ADDITIONAL INFORMATION

Job Number25132562
Job CategorySales & Marketing
LocationMarriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States, 20814
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

The Senior Manager, Member Experience is responsible for supporting the strategy and initiatives to provide enhanced personalized services for our most valued members. The role will own key strategy initiatives including gifting, in room amenities, member surveys and associate empowerment. This position will coordinate with a global team responsible for driving member engagement via new member experiences, piloting expansions of services, and finding new and more efficient ways to provide these services. This role will support the following areas:

• Targeted member outreach
• Member Satisfaction
• Associate Empowerment
• Ambassador Program special projects
• Gifting

EDUCATION AND EXPERIENCE REQUIRED

• 4-year degree from an accredited university in Marketing, Business Administration, Hotel and Restaurant Management, or related major.
• 5+ years of relevant professional experience, demonstrating progressive career growth and a pattern of exceptional performance.
• Strong project management skills, including a demonstrated ability to lead multi-functional project teams to drive concrete results and actions.
• Experience with PowerPoint and Excel

• Targeted member outreach
• Member Satisfaction
• Associate Empowerment
• Ambassador Program special projects
• Giftin