who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we’re in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
about this team
The Loyalty team is responsible for the strategy and end to end ownership and delivery of unique loyalty strategies and programs to drive guest connection, retention and growth. The team is fast paced and agile to get things done quickly while putting guest experience first.
The Senior Manager, Benefits and Operations, reports into the Senior Director, Loyalty and is responsible for the day-to-day operations and success of our Membership program.

a day in the life: what you’ll do

• Leads the development of the annual strategy and plan for Membership while also supporting the longer-term strategy and roadmap for the program.
• Collaborates closely with cross functional partners to develop acquisition and engagement plans to deliver against program goals while ensuring financial targets and returns are met.
• Uses data and insights to understand drivers of program performance and ways to optimize results; enrolls partners and leaders on program successes and opportunities.
• Manages governance for the membership program and key initiatives; ensuring the successful end-to-end development and delivery of member benefits and experiences across channels; fosters strong buy-in and collaboration with cross functional partners including but not limited to product, technology, marketing, ecommerce, retail operations, and guest support teams.
• Responsible for continuous evolution - ensuring our programs are innovative, desirable for guests, meeting goals and creating guest and business value
• Supports annual budget process (AOP), inclusive of cross functional partner enrollment, timelines and business case/presentation materials for new and existing initiatives. Oversees monthly forecast and actuals process for OpEx budget.
• Inspires and develops a high performing team, leading through change, ambiguity and evolving priorities.

REQUIRED SKILLS:

• 10+ years of experience in loyalty, CRM or strategy
• Must have experience developing, executing and evolving large-scale loyalty programs at an omni retailer in close partnership with a complex set of cross-functional partners
• Strategic operator that is comfortable working with data and has strong interpersonal and communication skills; able to inspire and enroll cross functional partners through clear objectives and data and insights.
• Experience with people management; building and developing a high performing team
• Self-motivated, inspiring people leader that thrives in a fast-paced environment
• Highly proficient in Excel and Power Point.

must haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.

additional notes
Immigration support is potentially available for this role.
compensation and benefits package
lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $134,100-$176,000 annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program and subject to program eligibility requirements.

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness & yoga classes
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.
workplace arrangement
Hybrid
In-person collaboration and connection is important to our culture. Work is performed onsite, minimum 4 days per week.

LI-Onsite

LI-KS

• Leads the development of the annual strategy and plan for Membership while also supporting the longer-term strategy and roadmap for the program.
• Collaborates closely with cross functional partners to develop acquisition and engagement plans to deliver against program goals while ensuring financial targets and returns are met.
• Uses data and insights to understand drivers of program performance and ways to optimize results; enrolls partners and leaders on program successes and opportunities.
• Manages governance for the membership program and key initiatives; ensuring the successful end-to-end development and delivery of member benefits and experiences across channels; fosters strong buy-in and collaboration with cross functional partners including but not limited to product, technology, marketing, ecommerce, retail operations, and guest support teams.
• Responsible for continuous evolution - ensuring our programs are innovative, desirable for guests, meeting goals and creating guest and business value
• Supports annual budget process (AOP), inclusive of cross functional partner enrollment, timelines and business case/presentation materials for new and existing initiatives. Oversees monthly forecast and actuals process for OpEx budget.
• Inspires and develops a high performing team, leading through change, ambiguity and evolving priorities