The Senior Manager of Membership Engagement is an integral role at the Indiana Chamber, the state’s largest and most effective broad-based business advocacy organization. This position will be responsible for an assigned territory and focused on the following:

• Building and expanding relationships with existing member companies
• Recruiting new companies to become members of the Chamber
• Managing collaborative partnerships to further the reach of the Chamber

Job Requirements:

• An understanding of Indiana government and general knowledge of issues important to the Indiana business community and the state’s overall economic development.
• Travel within territory up to 25%. Minimal overnight travel.
• Technical knowledge – Must be comfortable with the use of Microsoft products (primarily Outlook, Excel and Word), able to manipulate/analyze data, and track member engagements through use of a CRM system.
• High-level presentation and communication skills, appropriate for a C-Suite audience.
• An entrepreneurial spirit. Business development experience is a plus

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Member Engagement:

• Serve as the primary point of contact for members within the territory, building strong relationships and understanding their needs and preferences.
• Oversee the renewal process for assigned accounts, ensuring timely and successful membership renewals.
• Develop and execute engagement plans tailored to the specific needs of businesses in the assigned territory, including in-person/virtual meetings, targeted communications, events and programs.

New Member Development:

• Connect with business leaders at non-member companies, educate them about the Indiana Chamber and establish their support of the organization.
• Leverage relationships with current members and partners to identify and close new member opportunities.
• On-board new members, directing them to how they can see the most value through their relationship with the Indiana Chamber and resulting in their long-term membership support.

Collaborative Partnerships:

• Support the Indiana Chamber’s efforts to be present and represent the business community in every corner of the state by attending relevant meetings and events within the assigned territory.
• Collaborate with partners (local/regional chambers of commerce, economic development organizations, affiliate partners, etc.) to support member engagement and new member development efforts, when appropriate.

Data Management and Reporting:

• Maintain accurate records of member interactions, engagement activities and renewal status using the organization’s CRM system.
• Analyze membership data to identify trends, potential at-risk members and opportunities for targeted engagement.
• Provide regular status reports to the Vice President, Investor Relations on performance against goal metrics.

Job Requirements:

• An understanding of Indiana government and general knowledge of issues important to the Indiana business community and the state’s overall economic development.
• Travel within territory up to 25%. Minimal overnight travel.
• Technical knowledge – Must be comfortable with the use of Microsoft products (primarily Outlook, Excel and Word), able to manipulate/analyze data, and track member engagements through use of a CRM system.
• High-level presentation and communication skills, appropriate for a C-Suite audience.
• An entrepreneurial spirit. Business development experience is a plus.

Direct Reports:
The role has no direct reports and therefore has no supervisory responsibilities
Job Type: Full-time
Pay: $70,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Work Location: Hybrid remote in Indianapolis, IN 4620

The Senior Manager of Membership Engagement is an integral role at the Indiana Chamber, the state’s largest and most effective broad-based business advocacy organization. This position will be responsible for an assigned territory and focused on the following:

• Building and expanding relationships with existing member companies
• Recruiting new companies to become members of the Chamber
• Managing collaborative partnerships to further the reach of the Chambe