Senior Manager, Membership at Powder Mountain Resort

Eden, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Apr, 26

Salary

0.0

Posted On

16 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Communication, Emotional Intelligence, Analytical Skills, Adaptability, Outdoor Proficiency, Membership Experience, Data Analysis, Community Building, Relationship Management, Cross-Functional Collaboration, Strategic Planning, Customer Service, Problem Solving, Brand Management, Event Coordination

Industry

Real Estate

Description

Description Powder is a year-round resort and real estate development project nestled throughout 12,000 acres in the Wasatch Mountains of Northern Utah. We are striving to be the premier place of being and doing, a destination that fuses outdoor recreation with a cultural and hospitality program that connects visitors with a deeper sense of self and purpose. Our core values come to life in a unique and natural setting of unparalleled beauty. We’re looking for Big-Hearted Champions who are passionate about outdoor recreation, art, and meaningful connection. Together, we're crafting a one-of-a-kind, multi-season destination that seamlessly blends outdoor art, exhilarating recreation, and exceptional hospitality. If you’re an enthusiastic, caring team player who strives for excellence—and always tries to do the right thing, even when no one is watching—you’ll fit right in at Powder. We Are: Big-hearted: passionate, warm, joyful, and generous. Champions: tenacious, intolerant of mediocrity, and constantly seeking feedback. These values make us who we are and help drive us to fulfill our purpose: to spark wonder! Our Commitment to Equality: Together we are one team, not an "us vs. them" mentality. We are focused on being a progressive employer with pay equity, inclusion, while building diverse teams. Appearance Guidelines: Well-groomed facial hair, tasteful visible tattoos, and minimal facial piercings are acceptable. Perks of Joining Our Big-Hearted Champions: Health, Vision, Dental Benefits 401K Plan and company match Employee Assistance Program Generous Paid Time Off Company provided Life Insurance & Short-Term Disability Seasonal Ski & Summer Passes for self, self & dependents + Buddy Vouchers Life Style Spending Account Education Assistance UTA Ski Bus Pass and Employee Shuttle Service Powder Mountain Retail/Rental Discount and On-Mountain F&B Discounts Powder Mountain Snowsports School Discounted Lessons Access to Expertvoice.com, Outdoorly.com, Outdoor Prolink and partner discounts. Powder Mountain on-snow uniform for specific roles. Free On-site Gourmet Team Member Lunches New Modern Office with Indoor/Outdoor Meeting Spaces Requirements Job Title: Senior Manager, Membership Department: Powder Haven Status: FT Year Round Salary Reporting To: VP of Club Operations Position Overview The Senior Manager of Membership is the primary architect of the member experience and the guardian of the club’s brand voice. This role owns the entire membership lifecycle, from initial onboarding and community integration to renewals and long-term retention. You will govern the membership structure, lead complex communication strategies, and ensure data integrity within the CRM to drive revenue growth and member satisfaction. As a key representative on the Senior Leadership team, you will work cross functionally with Real Estate, Concierge, Marketing, IT, HOA, Finance, Mountain Operations to provide an unparalleled level of service to our "Neighbors" (members) and prospects. The ideal candidate is a Big-Hearted Champion who is not only a communications expert but also an outdoor enthusiast who is comfortable on the slopes and familiar with our landscape. Key Responsibilities Strategic Membership Governance Structural Oversight: Manage and refine membership tiers, policies, locker programs, and governance structures. This person is the expert on all Membership documents. Lifecycle Management: Manage the Club’s onboarding of new members, resales, upgrades, and locker programs to ensure a seamless community integration. Data & Trend Analysis: Maintain absolute CRM accuracy and analyze engagement trends to provide insights for strategic decision-making and revenue growth. Recording and Administering: All membership changes, exceptions, and entitlements Communications & Brand Voice Strategy & Execution: Collaborate with the Communications team to ensure appropriate member-facing communication strategy and execution while protecting the brand voice. Governance Translation: Translate complex board and governance decisions into "member friendly" language to ensure consistent messaging and reduced confusion. Benefit Advocacy: Ensure members clearly understand their benefits, policies, and any upcoming changes. Relationship Management & Experience Primary Point of Contact: Serve as the first point of contact for member needs, feedback and concerns. Resolve routine issues quickly and discreetly, escalating to the Director of Member Services as appropriate. Personal Connection & Community Building: Maintain deep personal relationships with members and their families to foster loyalty and support ongoing engagement and building community. Visibility & Feedback: Attend key events to provide continuity and visibility, while capturing feedback to identify and report on emerging trends. Interdepartmental Collaboration Cross-Functional Synergy: Act as a central bridge between departments, collaborating closely with all departments including Mountain Operations, IT, Marketing, HOA, Finance, Events, and Real Estate to ensure a unified member experience. Strategic Alignment: Work with the Comms and Senior Leadership teams to ensure that board-level decisions are implemented operationally across all resort departments without losing the brand voice. Integrated Service Delivery: Work with all internal teams to ensure membership policies and communication strategies are seamlessly executed across every touchpoint of the resort to ensure a frictionless member journey. Qualifications & Requirements for Success Extensive Leadership Experience: Minimum of 4–6 years in a management role, specifically within high-end hospitality, private clubs, or luxury concierge services. Exceptional Communication: Mastery of both oral and written communication, with the ability to convey complex information clearly and professionally. Emotional Intelligence: Ability to maintain composure and objectivity under pressure, resolving member issues in a timely and graceful manner. Analytical Rigor: Proficient in working with financial data and CRM systems to evaluate alternative courses of action and adjust to business constraints. Educational Leadership: Experience developing training materials and leading staff by listening to and clarifying concerns. Adaptability: Willingness to work a flexible schedule in a high pressure, mountain resort environment. Outdoor Proficiency: Intermediate or above skiing or snowboarding ability is preferred, as the role may require navigating on mountain terrain to engage with members. Terrain Familiarity: Deep familiarity with the great outdoors and the unique terrain at Powder is highly desirable to effectively communicate the resort experience to members. Membership Experience: Experience working with membership based revenue models, privileges driven access, and contract based entitlements. Physical Requirements & Environment Physical Demands: Ability to perform a full range of body movements, including reaching, pushing, pulling, and lifting objects up to 40+ lbs. Mobility: Capability to stand and walk for prolonged periods on even, uneven, or slippery mountain terrain. Work Setting: Varies between professional office settings and outdoor mountain environments with exposure to cold temperatures and noisy lodge spaces. On-Mountain Mobility (preferred*): Ability to navigate challenging mountain terrain in various weather conditions, which may include skiing or snowboarding to reach different resort locations. Exposure to Elements: Willingness to work in an outdoor mountain environment with exposure to cold temperatures and changing weather. *Any team member who skis or rides while on duty is required to complete a Skiing and Riding on Duty Checklist and pass an on-hill skills assessment conducted by a Powder Mountain team evaluator.

Responsibilities

The Senior Manager of Membership is responsible for overseeing the entire membership lifecycle, ensuring a seamless onboarding process and long-term retention. This role also involves managing communication strategies and maintaining data integrity within the CRM to enhance member satisfaction and drive revenue growth.