Senior Manager, Mid-Market Customer Success at Foley

, , United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jan, 26

Salary

100000.0

Posted On

25 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Team Management, Retention Strategies, Churn Reduction, Cross-Functional Collaboration, Data-Driven Decisions, SaaS Experience, Performance Management, Coaching, Customer Health Monitoring, Recruitment, Operational Improvements, Strategic Initiatives, Customer Experience, Customer Success Platforms, DOT Compliance

Industry

Software Development

Description

We are seeking a passionate and experienced Senior Manager to lead our Mid-Market Customer Success team, driving growth and long-term value for our customers. The Senior Manager, Mid-Market Customer Success will lead a growing team responsible for ensuring customer retention, driving expansion opportunities, reducing churn, and maximizing net revenue retention (NRR). This role is central to Foley’s mission of delivering measurable value to our customers while building a world-class customer success function. What you'll do Lead and manage a team of ~8 Customer Success Managers serving 1,100+ mid-market customers, representing $16MM in revenue. Recruit, develop, and retain top CS talent while fostering a high-performance culture. Drive adoption, retention, and expansion strategies to achieve NRR and churn targets. Partner cross-functionally with Sales, Product, Marketing, and other teams to improve the customer experience and deliver business outcomes. Provide leadership on special projects, operational improvements, and strategic initiatives to scale the CS function. Lead team meetings, performance management, and coaching to ensure accountability and results. Utilize Planhat to monitor customer health, identify risks/opportunities, and guide data-driven decisions. Who you are 3+ years of experience in Customer Success leadership within a SaaS environment. Strong people management skills with experience hiring and building high-performing teams. Proven track record of driving retention, reducing churn, and achieving NRR goals. Experience working cross-functionally with Product, Sales, and Marketing. Expertise in customer success platforms; experience with Planhat is a plus. Knowledge of DOT compliance is a nice-to-have but not required. Success in this role will be measured by the ability to: Build and scale a high-performing mid-market Customer Success team. Drive measurable improvements in retention, NRR, and churn reduction. Deliver consistent value to customers while aligning with Foley’s growth strategy. Location: This role is primarily remote (US based) and will work in EST hours, with the expectation of occasional visits to our offices for team collaboration, training, or company events. This role may be based remotely out of the following states: Arizona, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kansas, Massachusetts, Michigan, Nebraska, New Hampshire, New Jersey, New York, North Carolina, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Wisconsin About us At Foley, we’re reimagining how safety-sensitive industries hire, stay compliant, and manage risk. We’ve evolved into a modern SaaS company with an all-in-one, AI-ready platform that helps transportation, construction, distribution, and utility businesses operate faster, smarter, and safer. As we continue to grow, we’re looking for curious, strategic thinkers who thrive in complexity, are motivated by making an impact, and want to join a team that’s passionate about building great products and supporting customers. Our core values — Teammateship, Grit, and Innovation — guide everything we do. Whether we’re collaborating internally or helping customers, we approach every challenge with optimism, humor, and a shared commitment to success. Compensation The compensation range for this position is $85,000 - $100,000 annually + additional variable compensation, depending on experience and qualifications. Actual compensation may vary based on skills, experience, and location. Benefits Foley offers a comprehensive benefits package that includes medical, dental, and vision coverage, a 401(k) with company match, paid time off and holidays, wellness programs, and an employee assistance program. Equal Employment Opportunity Foley is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other legally protected characteristic. Reasonable Accommodations If you require a reasonable accommodation during the application or interview process, please contact us at careers@foley.io Employment Status Employment with Foley is on an at-will basis. Nothing in this job posting or in future communications should be construed as a contract of employment. Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Responsibilities

Lead and manage a team of Customer Success Managers to ensure customer retention and drive expansion opportunities. Provide leadership on special projects and operational improvements to scale the Customer Success function.