DESCRIPTION

Position at SoFi

WHO WE ARE:

Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

THE ROLE:

The Processing Team is the single point of contact for our members in operations with an intense focus on member service and speed.

WHAT YOU’LL DO:

• Manage a team of Processing Managers
• Daily training on mortgage guidelines, knowledge, and processing skills
• Ensure that loans are processed within specified Service Level Agreements.
• Train, motivate, and guide team members in all functions of processing to achieve the highest level of performance.
• Work with Loan Officers and Sales Managers to resolve any loan quality concerns.
• Handle escalations with borrowers, loan officers, and team members in a timely, prompt, and professional manner.
• Interview potential processor candidates as needed.
• Provide coaching and promote a professional team effort.
• Conduct new hire orientation, performance planning and reviews, disciplinary actions, and terminations.
• Learn and maintain knowledge of different loan programs offered by WCM.
• Keep processors current with changes in investor and agency guidelines.
• Communicate with the Director of Home Loans Operations on training needs and issues.