POSITION SUMMARY

The Senior Manager, National Client Service will serve as a Strategic Leader and Partner within the National/O3000 segment. Priorities include managing the day-to-day oversight and operational activities of a team of Client Service Executives/Partners that support National/O3000 Service Areas including Taft-Hartley/Shared Administration and key business/specialty verticals.

KEY QUALIFICATIONS

• High School Diploma or GED required. Bachelor’s degree preferred.
• 5+ years experience in healthcare leadership position within Client, Claim or Customer Experience, with a focus on driving customer and client satisfaction and performance required. Additional scope within a production environment highly preferred.
• 3+ years of demonstrated experience and success at account level management through the use of process improvement techniques. (i.e., Six Sigma, TQM) highly preferred.
• 3+ years of direct management within a customer/client service environment with strong performance and quality metrics highly preferred.
• Extensive understanding of all healthcare products, benefit design, services and processes in a service center environment from the customer, claim and strategic perspectives highly preferred.
• Proclaim, Facets and Payor Solutions knowledge and experience highly preferred.
• Supplier management experience a plus.
• Strong presentation experience is highly preferred.
• Ability to effectively leverage business and organizational knowledge within and across functions.
• Demonstrated proficiency to research, trouble shoot and problem solve issues across organizations without sacrificing quality of service.
• Exceptional communication skill (oral and written) and facilitation skills.
• Demonstrates advanced presentation skills and ability to deliver and ensure understanding of information regarding any claim or customer or trend topics across varied audiences including customers, service center leaders and staff.
• Proven track record of exemplary relationship building and management skills within and across organizations.
• Able to coach direct reports to improved levels of performance.
• Experience in expense management with ability to understand service center-level and customer impacts.
• Ability to accommodate 25 - 50% travel within the US.
  If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
  For this position, we anticipate offering an annual salary of 108,200 - 180,400 USD / yearly, depending on relevant factors, including experience and geographic location.
  This role is also anticipated to be eligible to participate in an annual bonus plan.
  We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

Please refer the Job description for details